IT Program Manager – UK Field Delivery & Ops

Amazon; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an IT Program Manager to oversee the UK Field Delivery IT portfolio, coordinating across internal teams to drive governance, reporting, and continuous improvement.

The role focuses on delivering IT infrastructure and service initiatives for First, Middle, and Last Mile operations, with travel up to 10% within the UK & Ireland. You will partner with regional OTS leadership and global PMO, own risk management, and ensure effective communication to senior

Qualifications

• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Bachelor's degree.
• Experience implementing repeatable processes and driving automation or standardization.
• Comfortable in a customer-facing role requiring solid organisational capability alongside excellent written and verbal communication skills.
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritising and managing multiple responsibilities.

Responsibilities

• Own and maintain the UK Field Delivery program portfolio, providing clear visibility of status, risks, dependencies, and resource requirements to senior leadership
• Define and drive governance mechanisms, reporting cadences, and escalation paths for Field Delivery initiatives
• Establish and measure KPIs for program and project performance across the UK portfolio
• Support resource demand forecasting and capacity planning for Field Delivery teams
• Drive process improvement initiatives using data and metrics to identify inefficiencies and implement scalable solutions
• Partner with cross-functional teams including Deployment, Field Support, Engineering, and Service Management to align priorities and remove blockers
• Support the definition, testing, and adoption of program management tooling and standard operating procedures
• Represent UK Field Delivery in regional and global PMO forums, ensuring alignment on standards and best practices
• Proactively manage change control and communicate impact on project scope; identify risks, issues, and devise contingency plans
• Keep key partners informed of portfolio and project progress while maintaining documentation; remain committed to exceptional internal customer service
• Update or develop documentation on processes critical to successfully delivering Field Delivery initiatives

Skills

Data & metrics

Program strategy

End-to-end delivery

Project management

Communication skills

Organizational capability

Ambiguity navigation

Education

Bachelor's degree

Tools

PMO tooling

Job description

Amazon UK Services Ltd. is seeking an IT Program Manager to oversee the UK Field Delivery IT portfolio, coordinating across internal teams to drive governance, reporting, and continuous improvement.

The role focuses on delivering IT infrastructure and service initiatives for First, Middle, and Last Mile operations, with travel up to 10% within the UK & Ireland. You will partner with regional OTS leadership and global PMO, own risk management, and ensure effective communication to senior