Program Manager, Operations Excellence & Capacity

Amazon; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Program Manager in Central RME to drive cross-functional programs, optimize capacity, and improve network performance across the business.

The role emphasizes data-driven decision making, standard work, and collaboration with RME, non-RME, and Ops teams in a fast-moving fulfillment environment. The ideal candidate will have a degree in engineering, operations, or business, 3+ years of program management experience, and a track record of delivering process

Qualifications

• Bachelor's degree or above in Engineering, Operations, Business Administration, or a related field.
• 3+ years of program or project management experience.
• Experience managing program delivery and communicating results to stakeholders.
• Experience delivering results for cross-functional initiatives with process improvements, automation, and analysis.
• Experience supporting execution of project plans with multiple teams in support of business goals.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive cross-functional programs and initiatives affecting operations with RME, non-RME, and Ops stakeholders.
• Conduct root cause analyses, remove barriers, and deliver continuous improvements across the network.
• Maintain capacity models with inputs, methodology, and validation to support utilization goals.
• Use analytics for data-driven decisions; monitor performance and escalate issues with corrective actions.
• Create and maintain business requirement documents, initiative plans, and status reports.
• Implement standard work that improves metrics and translate lessons into standards across sites.
• Communicate program status, risks, and outcomes with clear data-backed recommendations.
• Resolve barriers through hands-on problem-solving to deliver immediate results.
• Contribute to a culture of operational excellence, innovation, and continuous improvement.

Skills

Program management

Stakeholder communication

Cross-functional collaboration

Data analysis

Process improvement

Automation

Metrics

Team collaboration

Education

Bachelor's degree or above in Engineering, Operations, Business Administration, or related field

Tools

BI tools

Job description

Amazon UK Services Ltd. is seeking a Program Manager in Central RME to drive cross-functional programs, optimize capacity, and improve network performance across the business.

The role emphasizes data-driven decision making, standard work, and collaboration with RME, non-RME, and Ops teams in a fast-moving fulfillment environment. The ideal candidate will have a degree in engineering, operations, or business, 3+ years of program management experience, and a track record of delivering process