IT & Product Technical Support Specialist

ZipRecruiter; Hemel Hempstead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking an IT and Product Technical Support Specialist in Hemel Hempstead. In this full-time hybrid role, you will provide essential support for IT and customer inquiries, with opportunities for professional growth, a competitive salary, and flexible working arrangements. Join a team that values innovation and collaboration, where your skills will significantly impact the business.

Benefits

Generous salary dependent on experience

Quarterly bonus opportunities

Private health insurance

Flexi working hours

Comprehensive training

Regular team building events

Qualifications

• Experience in storage, multimedia, or embedded products is ideal.
• Ability to work independently and collaboratively.
• Excellent customer service skills are essential.

Responsibilities

• Provide IT, product, and customer technical support.
• Conduct CAR & FAR analysis.
• Engage in customer visits and online meetings.

Skills

Product Support

Technical Support

IT Support

Customer Support

Analytical Skills

Troubleshooting Abilities

Communication Skills

Education

Degree in Computer Science or Information Technology

Job description

Job Description

Company Description

At Transcend, we innovate and collaborate in the fast-paced memory and storage hardware world. We’re committed to building an inclusive environment for every team member that’s respectful, collaborative and allows autonomy. Allowing everyone to have a meaningful impact on the UK & IE business.

Founded in 1988, with our headquarters in Taipei, Taiwan. Today, Transcend has become a leading global brand of digital storage, Industrial and Embedded products with offices worldwide. Not only do we design, develop, and manufacture all of our products, but we also market and sell them. At Transcend, we uphold the highest quality and believe in professional service. As a customer-focused company, Transcend can quickly respond to the market's changing needs.

Role Description

This is a full-time hybrid role for a IT and Product Technical Support Specialist at Transcend Information, Inc. The Specialist will be responsible for providing IT, Product, Technical support, Customer support, CAR & FAR support. The role is based in Hemel Hempstead with some remote work allowed. The job will require travel when needed to customer sites or online to support the sales function.

Qualifications and Job Responsibilities

• Product Support, Technical Support, IT support and Customer support
• CAR + FAR Analysis support
• Product presentation skills
• Customer visits (Online + F2F meetings)
• Strong analytical skills and troubleshooting abilities
• Excellent customer service and communication skills
• Experience in working with storage, multimedia, or embedded products (Ideal not essential)
• Knowledge of hardware and software troubleshooting
• Ability to work independently and collaboratively in a team setting
• Degree in Computer Science, Information Technology, or related field (Ideal not essential)

Benefits:

• We provide our employees with a professional yet modern team environment to work in
• We provide a competitive package including a generous basic salary dependent on experience
• Opportunity to earn additional bonus quarterly
• Flexi working
• Private health insurance and health incentives
• Regular team building events
• Comprehensive training