IT & Product Technical Support Specialist

JR United Kingdom; Hemel Hempstead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading global brand in digital storage solutions seeks an IT & Product Technical Support Specialist for a full-time hybrid role. This position involves providing technical support, troubleshooting, and excellent customer service while working both independently and as part of a team. The specialist will also engage with clients directly, supporting sales functions and ensuring customer satisfaction, all within a flexible and inclusive work environment.

Benefits

Private health insurance

Health incentives

Flexible working

Professional team environment

Quarterly bonuses

Qualifications

• Experience with storage, multimedia, or embedded products desirable.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Provide IT, product, and technical support along with customer service.
• Conduct CAR + FAR analysis support.
• Travel to customer sites as needed.

Skills

Analytical skills

Troubleshooting abilities

Customer service

Communication skills

Teamwork

Education

Degree in Computer Science

Degree in Information Technology

Tools

Hardware troubleshooting

Software troubleshooting

Job description

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IT & Product Technical Support Specialist, hemel hempstead

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Client:

Transcend Information, Inc.

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Company Description

At Transcend, we innovate and collaborate in the fast-paced memory and storage hardware world. We’re committed to building an inclusive environment for every team member that’s respectful, collaborative and allows autonomy. Allowing everyone to have a meaningful impact on the UK & IE business.

Founded in 1988, with our headquarters in Taipei, Taiwan. Today, Transcend has become a leading global brand of digital storage, Industrial and Embedded products with offices worldwide. Not only do we design, develop, and manufacture all of our products, but we also market and sell them. At Transcend, we uphold the highest quality and believe in professional service. As a customer-focused company, Transcend can quickly respond to the market's changing needs.

Role Description

This is a full-time hybrid role for an IT and Product Technical Support Specialist at Transcend Information, Inc. The Specialist will be responsible for providing IT, Product, Technical support, Customer support, CAR & FAR support. The role is based in Hemel Hempstead with some remote work allowed. The job will require travel when needed to customer sites or online to support the sales function.

Qualifications and Job Responsibilities

• Product Support, Technical Support, IT support and Customer support
• CAR + FAR Analysis support
• Strong analytical skills and troubleshooting abilities
• Excellent customer service and communication skills
• Experience in working with storage, multimedia, or embedded products (Ideal not essential)
• Knowledge of hardware and software troubleshooting
• Ability to work independently and collaboratively in a team setting
• Degree in Computer Science, Information Technology, or related field (Ideal not essential)
• We provide our employees with a professional yet modern team environment to work in
• We provide a competitive package including a generous basic salary dependent on experience
• Opportunity to earn additional bonus quarterly
• Flexi working
• Private health insurance and health incentives