IT Performance Analytics Lead

PE Global; Hook; On-site; GBP 33,000 - 45,000; Full time

Job summary

PE Global is seeking an IT Performance Analytics Lead for a 12-month contract based in Hook, UK. The role requires attendance in the office 2 days per week and offers an hourly pay rate of £24.26–£32.31; PAYE for a 37.5 hour week.

You will own IT performance data and analytics across Global IT, manage stakeholder demand, oversee contracted engineers, and partner with ServiceNow, SIAM and ITSM teams to deliver actionable insights for Operations management.

Qualifications

• Bachelor’s degree in a relevant discipline or equivalent experience.
• 8+ years in IT performance, service management, data and analytics or tech operations, including supplier leadership.
• Strong stakeholder engagement, data governance, demand management and KPI design.
• Experience with ITSM data and governance frameworks.

Responsibilities

• Set the roadmap and governance for IT performance data and analytics, aligned with stakeholder demand.
• Own the Global Service Management data product with data quality, access, compliance, and cost considerations.
• Direct contracted data/reporting engineers; manage workloads and supplier accountability.
• Establish intake, prioritisation and delivery process for analytics requests with clear SLAs.
• Partner with SIAM & ITSM teams to define KPIs, data definitions and data-quality controls.

Skills

Stakeholder engagement

Data governance

Demand management

Executive communication

KPI design

Data quality

Compliance reporting

Vendor management

Education

Bachelor's degree or equivalent

Tools

Power BI

Databricks

Job description

PE Global are currently recruiting for an IT Performance Analytics Lead for a 12 contract role with a leading multinational Pharma client, based in Hook.

The candidate must be able to be in the office 2 days per week.

The pay rate is between £24.26 and £32.31 per hour. PAYE (37.5 hours per week).

As IT Performance Analytics Lead, you will own IT performance data and analytics across Global IT. You will manage stakeholder demand, oversee the contracted engineering team and partner with the ServiceNow, SIAM & ITSM teams to deliver insights for Operations management and govern the Global Service Management data product.

Responsibilities

• Set the roadmap and governance for IT performance data and analytics, aligned with stakeholder demand and enterprise priorities.
• Own the Global Service Management data product, balancing data quality, access, compliance, platform efficiency, cost and business outcomes.
• Direct contracted data and reporting engineers; managing workload, capacity, delivery quality and supplier accountability.
• Establish a transparent intake, prioritisation and delivery process for analytics requests, with clear service levels and stakeholder communication.
• Partner with the SIAM & ITSM teams to define KPIs, common definitions, and data-quality controls for service performance and team compliance, driving adoption and continuous improvement.

Minimum Qualifications

• Education: Bachelor’s degree in a relevant discipline, or equivalent education and experience.
• Experience: Minimum of 8 years’ progressive experience in IT performance, service management, data and analytics, or technology operations, including leadership of suppliers or contracted technical teams.
• Skills: Strong stakeholder engagement, data governance, demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management skills, with working knowledge of ITSM data.

Additional Preferences

• Knowledge of Microsoft Power BI and Databricks, including governed data models, dashboards, pipelines, and lakehouse analytics.
• Experience with enterprise ITSM data products and reporting ecosystems.
• Knowledge of ITIL, service-performance frameworks, data-product management, and data governance.
• Experience using compliance and operational data to improve service quality, risk management, productivity, and cost.
• Experience working in a global, regulated enterprise

***Please note our client cannot assist with any visa sponsorship, and candidates must have the correct visa to live and work in UK***