IT Performance Analytics Lead

Proclinical; Hook; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

Proclinical is seeking an IT Performance Analytics Lead for a hybrid contract role based in Hook, United Kingdom. You will oversee IT performance data and analytics across Global IT and collaborate with stakeholders to deliver actionable insights for operations management.

You will govern the Global Service Management data product, drive data quality and compliance, and supervise contracted engineers while aligning with enterprise priorities.

Qualifications

• Bachelor's degree in a relevant discipline or equivalent education.
• Proven expertise in IT performance, service management, and data analytics.
• Strong stakeholder engagement, data governance, KPI design, and compliance reporting.
• Experience in a global regulated enterprise environment.

Responsibilities

• Develop and implement a roadmap and governance for IT performance data and analytics.
• Manage the Global Service Management data product with data quality, access, compliance, and outcomes.
• Lead contracted data/reporting engineers, overseeing workload and delivery quality.
• Establish a transparent analytics intake, prioritization, and delivery process with SLAs.
• Collaborate with SIAM/ITSM to define KPIs and data-quality controls.
• Drive adoption of best practices and continuous improvement.

Skills

IT performance

Service management

Data analytics

Stakeholder engagement

Data governance

KPI design

Vendor management

Education

Bachelor's degree

Tools

Power BI

Databricks

Job description

Ready to lead the clinical narrative behind a breakthrough therapy and shape the documents that drive regulatory decisions worldwide?

Proclinical is seeking an IT Performance Analytics Lead for a hybrid contract role based in Hook. In this position, you will oversee IT performance data and analytics across Global IT, manage stakeholder demand, and collaborate with various teams to deliver actionable insights for operations management. This role also involves governing the Global Service Management data product and ensuring alignment with enterprise priorities.

Responsibilities:

• Develop and implement a roadmap and governance framework for IT performance data and analytics, ensuring alignment with stakeholder needs and organizational goals.
• Manage the Global Service Management data product, focusing on data quality, access, compliance, platform efficiency, cost-effectiveness, and business outcomes.
• Supervise contracted data and reporting engineers, overseeing workload capacity, delivery quality, and supplier accountability.
• Establish a transparent process for analytics requests, including intake, prioritization, and delivery, with clear service levels and stakeholder communication.
• Collaborate with SIAM and ITSM teams to define KPIs, standardize definitions, and implement data-quality controls for service performance and team compliance.
• Drive adoption of best practices and continuous improvement initiatives.

Key Skills and Requirements:

• Bachelor's degree in a relevant discipline or equivalent education and experience.
• Proven expertise in IT performance, service management, data analytics, or technology operations.
• Strong skills in stakeholder engagement, data governance, demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management.
• Familiarity with ITSM data and tools, including Microsoft Power BI and Databricks.
• Knowledge of ITIL service-performance frameworks, data-product management, and data governance.
• Experience leveraging compliance and operational data to enhance service quality, risk management, productivity, and cost efficiency.
• Prior experience working in a global, regulated enterprise environment.

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