IT Specialist

Proclinical; Basingstoke; On-site; GBP 45,000 - 65,000; Full time

Job summary

Proclinical is seeking an IT Specialist to deliver end-to-end IT infrastructure capabilities, ensuring operational quality and compliance within a global framework.

You will act as the primary contact for IT infrastructure requirements, collaborating with business teams and external vendors to provide effective IT services and support across site operations.

Qualifications

• Degree in CS, Engineering, or IT preferred.
• Strong customer service and communication skills.
• Experience with Office 365 apps (Outlook, Teams).
• Familiarity with ITIL or similar service frameworks.
• Ability to coordinate multiple priorities.
• Willingness to travel within the UK.

Responsibilities

• Manage external IT support vendors to meet SLAs.
• Coordinate IT support with vendor teams.
• Provide support for meeting room tech and events.
• Collaborate with global service managers to improve vendor services.
• Build relationships with business partners and IT teams.
• Plan, implement and support telecom equipment and platforms.
• Assist with procurement and installation of IT equipment.
• Monitor IT quality and drive governance improvements.
• Support audits and compliance activities.

Skills

Customer service

Analytical thinking

Project coordination

Team collaboration

Communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

Power Apps

Power BI

Office 365

ITIL

Job description

Are you experienced and skilled in IT looking for your next step in pharma operations?

Proclinical is seeking an IT Specialist to focus on delivering end-to-end IT infrastructure capabilities to meet business needs while ensuring operational quality and compliance within a global framework. You will act as the primary point of contact for IT infrastructure requirements, collaborating with business teams and external vendors to deliver consistent and effective IT services.

Responsibilities:

• Manage external IT support vendors to ensure service level agreements are met.
• Coordinate IT support requirements with vendor teams and oversee day-to-day IT infrastructure activities.
• Provide support for meeting room technology and high-profile digital/virtual events.
• Collaborate with global service managers to enhance supplier service levels.
• Build strong working relationships with business partners, IT groups, and vendors.
• Coordinate service and project delivery with onsite business IT leads.
• Explore innovative technologies to simplify and automate processes.
• Deliver IT consultancy and operational support.
• Troubleshoot complex issues and manage service failures.
• Support budget planning activities.
• Facilitate education for business users to enhance productivity through technology.
• Plan, implement, and support telecommunication equipment and platforms.
• Manage site telecom hub and infrastructure assets.
• Assist with procurement tasks, including installation of new IT equipment.
• Perform routine system operations and access security reviews.
• Support audits and maintain quality and compliance standards.
• Identify and oversee solutions for IT quality governance improvements.
• Monitor IT quality levels and initiate corrective actions as needed.

Key Skills and Requirements:

• Background in Computer Science, Engineering, Information Technology, or equivalent experience.
• Strong customer service skills and familiarity with infrastructure technologies (e.g., desktop, mobility, network, conference room technologies).
• Proficiency in Microsoft Office 365 suite, including Outlook and Teams.
• Experience with automation tools such as Power Apps; familiarity with Power BI is advantageous.
• Exposure to AI productivity tools like Microsoft Copilot and basic knowledge of generative AI capabilities.
• Knowledge of IT service support frameworks (e.g., ITIL) and quality/compliance practices.
• Excellent communication, teamwork, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priority projects and coordinate work effectively.
• Some UK travel may be required to support business needs, site activities, and key meetings.