IT Ops & Infrastructure Team Lead

Changeworknow is part of the Access Group; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

West Thames College in London is seeking an IT Systems Administrator to oversee operational delivery, administration and support of the college's IT systems and services, ensuring stability, security and high service standards.

Working under the Head of IT, you will administer and maintain Windows Server, virtualization, network and security operations, and provide 3rd line escalation support in partnership with the Service Desk Manager to implement permanent fixes and system improvements.

Responsibilities

• To be responsible for the operational delivery, administration, and support of the college's IT systems and services, ensuring stability, security, and high service standards.
• To operate under the strategic direction, governance, and oversight of the Head of IT, who retains ownership of IT strategy, architecture, budgets, and senior stakeholder engagement.
• To administer and maintain the college's systems and infrastructure, including Windows Server, virtualisation, network, and security operations.
• To provide 3rd line technical escalation support in close collaboration with the Service Desk Manager, ensuring recurring issues are resolved through permanent fixes and system improvements.

Job description

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country.

We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking.

We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards.

At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.

The purpose of the post is:

• To be responsible for the operational delivery, administration, and support of the college's IT systems and services, ensuring stability, security, and high service standards.
• To operate under the strategic direction, governance, and oversight of the Head of IT, who retains ownership of IT strategy, architecture, budgets, and senior stakeholder engagement.
• To administer and maintain the college's systems and infrastructure, including Windows Server, virtualisation, network, and security operations.
• To provide 3rd line technical escalation support in close collaboration with the Service Desk Manager, ensuring recurring issues are resolved through permanent fixes and system improvements.