IT Operations & Security Lead (MS365, AI Tools)

CooperGrey Recruitment Ltd; Cardiff; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Pension

30 days holiday

Job summary

CooperGrey Recruitment Ltd in Cardiff seeks an IT Technical & Operations Manager to lead secure, stable technology operations for a specialist banking business.

Reporting to the Head of IT, you will own MS365, Azure AD, security tooling, and AI-enabled tool governance while coordinating with partners to implement updates and provide escalation for complex issues. 5+ years in relevant roles and strong stakeholder skills are essential.

Qualifications

• Minimum 5 years in IT infrastructure, systems administration and/or operational IT roles.
• Strong hands-on experience with MS365 and Azure Active Directory.
• Experience in managing/integrating business systems and enterprise applications.

Responsibilities

• Own and administer MS365 environment including Exchange Online, SharePoint, Teams, OneDrive and Azure AD.
• Maintain identity governance controls including MFA, conditional access & access reviews.
• Oversee configuration, user access management and integration of business systems.
• Coordinate with platform providers, vendors and managed service partners to implement updates & changes.
• Support the operation and configuration of security tooling including MS Defender, DMP & monitoring platforms.
• Support the controlled adoption of MS Copilot, Copilot Studio and other AI enabled tools.
• Act as the senior escalation point for complex technical queries and issues.

Skills

MS365 & Azure AD administration

IT infrastructure & systems

Cyber security (MS Defender)

Security/regulatory environments

AI-enabled tools governance

Stakeholder management

Communication skills

Job description

CooperGrey Recruitment Ltd in Cardiff seeks an IT Technical & Operations Manager to lead secure, stable technology operations for a specialist banking business.

Reporting to the Head of IT, you will own MS365, Azure AD, security tooling, and AI-enabled tool governance while coordinating with partners to implement updates and provide escalation for complex issues. 5+ years in relevant roles and strong stakeholder skills are essential.