IT Technical & Operations Manager in Cardiff

CooperGrey Recruitment Ltd; Cardiff; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Pension

30 days holiday

Job summary

CooperGrey Recruitment Ltd in Cardiff seeks an IT Technical & Operations Manager to lead secure, stable technology operations for a specialist banking business.

Reporting to the Head of IT, you will own MS365, Azure AD, security tooling, and AI-enabled tool governance while coordinating with partners to implement updates and provide escalation for complex issues. 5+ years in relevant roles and strong stakeholder skills are essential.

Qualifications

• Minimum 5 years in IT infrastructure, systems administration and/or operational IT roles.
• Strong hands-on experience with MS365 and Azure Active Directory.
• Experience in managing/integrating business systems and enterprise applications.

Responsibilities

• Own and administer MS365 environment including Exchange Online, SharePoint, Teams, OneDrive and Azure AD.
• Maintain identity governance controls including MFA, conditional access & access reviews.
• Oversee configuration, user access management and integration of business systems.
• Coordinate with platform providers, vendors and managed service partners to implement updates & changes.
• Support the operation and configuration of security tooling including MS Defender, DMP & monitoring platforms.
• Support the controlled adoption of MS Copilot, Copilot Studio and other AI enabled tools.
• Act as the senior escalation point for complex technical queries and issues.

Skills

MS365 & Azure AD administration

IT infrastructure & systems

Cyber security (MS Defender)

Security/regulatory environments

AI-enabled tools governance

Stakeholder management

Communication skills

Job description

We are currently working exclusively with a successful specialist banking business in Cardiff. Reporting to Head of IT the role of IT Technical & Operations Manager is responsible for the secure, stable and efficient undertaking of the bank's technology operations. The responsibilities will include the workplace platform, core systems, cyber security trolling and the controlled adoption of approved AI-enabled technologies.

Further responsibilities for IT Technical & Operations Manager

• Own and administer MS365 environment including Exchange Online, Sharepoint, Teams, OneDrive and Azure AD
• Maintain identity governance controls including MFA, condition access & access reviews
• Oversee configuration, user access management and integration of business systems
• Coordinate with platform providers, vendors and managed service partners to implement updates & changes
• Support the operation and configuration of security tooling including MS Defender, DMP & monitoring platforms
• Support the controlled adoption of MS Copilot, Copilot Studio and other AI enabled tools
• Act as the senior escalation point for complex technical queries and issues

The Company:

• A successful specialist banking business offering highly competitive & niche lending and savings products

The Person:

• 5 years experience in IT infrastructure, systems administration and/or operational IT roles
• Strong hands-on experience administering MS 365 & Azure Active Directory environments
• Experienced in managing/integrating business systems and enterprise applications
• Good understand of cyber security including experience with MS Defender technologies
• Ideally experienced in working within regulated or security sensitive environments
• Experience in supporting the safe adoption and governance of AI-enabled workplace tools
• Strong communication and stakeholder management skills

Salary:

£60k - £70k plus bonus, health, pension & 30 days holiday