IT Operations Manager

SF Partners; East Midlands; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Private pension

Healthcare scheme

Bonus

Job summary

SF Partners in the United Kingdom is seeking an IT Operations Manager to own a cloud-first corporate IT environment, spanning Microsoft 365, Entra ID and Intune. You will partner with senior leadership and vendors to ensure secure, reliable technology while continuously improving IT service delivery.

The role involves hands-on technical work, incident management and driving automation across international locations. Attractive package with growth opportunities in a fast-growing FinTech.

Qualifications

• Strong experience operating a modern Microsoft technology environment.
• Ability to combine hands-on technical work with service ownership and stakeholder management.
• Familiar with ITSM, IT security controls and engaging with MSPs.

Responsibilities

• Own day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints.
• Manage device lifecycle via Intune/Autopilot, including configuration and secure disposal.
• Oversee identity and access processes for joiners/movers/leavers.
• Administer MFA, Conditional Access and privileged access controls.
• Define the IT service model, SLAs, escalation and knowledge management.
• Coordinate MSP and external partner performance; ensure service delivery.
• Lead IT incident coordination and problem analysis with escalations.
• Support corporate security controls and ISO 27001 evidence.
• Help prepare for SOC 2 requirements and future audits.
• Maintain SaaS, licensing, asset and access records; identify risks.
• Automate repetitive tasks using Power Automate, Graph API and scripting.
• Develop operational metrics on service performance, access, devices and security.

Skills

Stakeholder management

Hands-on technical

Service ownership

Automation mindset

Tools

Microsoft 365

Entra ID / Azure AD

Intune and Autopilot

Windows endpoint management

Identity and Access Management

MFA and Conditional Access

Joiner, mover and leaver processes

ITSM and service delivery

MSP / outsourced technology provider management

Asset and SaaS management

Information security controls

ISO 27001

Automation of IT processes

Job description

IT Operations Manager is sought by a high-growth FinTech based in Nottingham that operates at the forefront of AI innovation across financial services.

As the business continues to grow internationally, they're looking for an experienced IT Operations Manager to take ownership of their corporate IT environment and help build a secure, scalable and well-run technology operation.

This is a hands-on role for someone who relishes the autonomy to drive change. You'll own the day-to-day IT environment, manage key technology partners, strengthen security and operational controls, and identify opportunities to automate repetitive processes.

This isn't a traditional infrastructure management role, and you won't simply be managing a helpdesk. You'll be responsible for creating an IT operating model that can scale with the business.

If you're someone who spots an inefficient process and immediately starts thinking about how it could be simplified, automated or improved, this could be a great opportunity.

The Role

As IT Operations Manager, you'll take ownership of corporate IT operations across a modern, cloud-first Microsoft environment supporting teams across multiple international locations.

You'll work closely with senior leadership, internal teams, managed service providers and technology vendors to ensure employees have secure, reliable technology while continually improving the way IT services are delivered.

Your responsibilities will include:

• Owning the day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints.
• Managing the complete device lifecycle through Intune and Autopilot, including configuration, compliance, applications, procurement and secure disposal.
• Managing identity and access processes across joiners, movers and leavers.
• Administering MFA, Conditional Access, group-based access and privileged access controls.
• Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management.
• Managing MSP and technology supplier performance and holding external partners accountable for service delivery.
• Coordinating IT incidents, recurring problem analysis and appropriate escalation.
• Supporting the operation of corporate security controls and maintaining evidence for ISO 27001.
• Helping the organisation prepare for future SOC 2 requirements.
• Maintaining accurate SaaS, licensing, asset and access records.
• Identifying duplicated, unused, unmanaged or potentially high-risk technology across the business.
• Using Power Automate, Microsoft Graph, scripting and integrations to automate repetitive operational work.
• Developing useful operational metrics covering areas such as service performance, access, devices, SaaS and security.
• Continually identifying opportunities to simplify processes and improve the employee technology experience.

What We're Looking For

We're looking for someone with strong experience operating a modern Microsoft technology environment who is comfortable combining hands-on technical work with service ownership and stakeholder management.

You'll ideally have experience across:

• Microsoft 365
• Entra ID / Azure AD
• Intune and Autopilot
• Windows endpoint management
• Identity and Access Management
• MFA and Conditional Access
• Joiner, mover and leaver processes
• ITSM and service delivery
• MSP / outsourced technology provider management
• Asset and SaaS management
• Information security controls
• ISO 27001 or similar security frameworks
• Automation of IT processes

Why Join?

This is an opportunity to join a rapidly scaling Fintech that place career progression and internal training as the cornerstone of their continued success.

This is role is paying up to £65,000 with flexible working, private pension and healthcare scheme and bonus.

IT Operations Manager

Nottingham

£60,000 - £65,000