IT Operations Lead - Secure, Regulated (DV Eligible)

Mass Consultants Ltd; Corsham; Híbrido; GBP 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Option to buy additional annual leave

Pension scheme

Life assurance

Private healthcare

Private dental

Professional development and training

Annual wellbeing allowance

Descripción de la vacante

MASS is seeking an experienced ICT Operations Manager in Corsham to lead the delivery, performance and continual improvement of IT operations within a secure, regulated environment. You will drive operational excellence, manage risk, and work with senior stakeholders to ensure services meet customer and organisational expectations.

The role requires leadership of multi-disciplinary teams, strong IT service management knowledge, and eligibility for UK DV clearance.

Formación

• Degree-level IT qualification or equivalent professional experience.
• Proven track record leading large IT operations, infrastructure or service environments.
• Experience building and guiding multi-disciplinary teams.
• Strong knowledge of IT service management principles and governance.
• Eligible for UK DV clearance (UKEO).

Responsabilidades

• Provide operational leadership, setting priorities and delivery standards.
• Lead and develop teams, fostering accountability and high performance.
• Ensure services are operated, maintained and supported to agreed requirements.
• Drive service improvement initiatives to enhance efficiency and outcomes.
• Manage operational risk, service issues, security and resilience activities.
• Oversee capacity planning and readiness for new services and changes.
• Represent operational interests in decision-making forums.
• Use metrics and data to support informed decisions and continuous improvement.

Conocimientos

IT operations leadership

Team development

IT service management

Operational governance

DV/UKEO clearance eligibility

Educación

Degree in IT or related field

Descripción del empleo

MASS is seeking an experienced ICT Operations Manager in Corsham to lead the delivery, performance and continual improvement of IT operations within a secure, regulated environment. You will drive operational excellence, manage risk, and work with senior stakeholders to ensure services meet customer and organisational expectations.

The role requires leadership of multi-disciplinary teams, strong IT service management knowledge, and eligibility for UK DV clearance.