IT Systems Engineer

MASS; Neston; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave inclusive of upsn

Buy or sell up to 5 days’ annual leave

Two pension schemes

Private Medical & Dental Insurance

Life Assurance 4x salary

Share Save scheme

Car leasing scheme

Cycle to work

Retail discounts

CPD support

Wellness allowance

Job summary

MASS is a technical consultancy based in Wiltshire, delivering mission-critical IT services in partnership with UK government. The ICT Systems Engineer role focuses on maintaining a Windows and VMware-based infrastructure within a highly secure setting.

The successful engineer will wear multiple hats, ensure service quality, and support first-class customer service while communicating across levels. DV clearance is required; some travel within and outside the UK may occur.

Qualifications

• Good knowledge and experience of deploying, upgrading and updating operating systems, applications and infrastructure.
• Ability to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues
• Good knowledge of patch management and deployment (e.g. WSUS)
• Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi))
• Proficient in following ITIL standards and processes

Responsibilities

• Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools
• Troubleshoot and resolve reported helpdesk issues
• Ensure the highest levels of systems and infrastructure availability
• Contribution to software asset management
• Compliance with version control procedures in order to deploy system changes. Produce and update documentation that can vary from high-level check lists to in-depth technical build and install instructions
• Attend and contribute to meetings that approve system changes to operational and development platforms

Skills

Windows server administration

VMware ESXi

ITIL processes

Patch management

Troubleshooting

Documentation

Tools

WSUS

Group Policy

Job description

ICT Systems Engineer - Corsham (SN13, onsite working)

Salary £37,500 - £47,500

• 25 days annual leave inclusive of up to 3 days December shut-down
• Buy or sell up to 5 days’ annual leave
• Two pension schemes to choose from
• Private Medical & Dental Insurance + discounts for additional family members
• Life Assurance scheme up to 4 x salary
• Share Save scheme
• Electric/Hybrid Car leasing scheme
• Cycle to work scheme
• Retail discounts
• Continuous Professional development support
• Annual Wellness Allowance

We’re a technical consultancy, partnering with UK government on mission-critical projects, and we’re looking for an exceptional ICT Systems Engineer ready to make a difference. You’ll enjoy working with a diverse team on a project like no other – continually refining your IT engineering skills in a dynamic and complex environment.

We looking for a technically capable ICT Systems Engineer that enjoys the challenge of supporting and maintaining, a mainly Windows and VMWare server environment in a highly secure setting. We require an engineer to wear many ‘hats’ in ensuring a fully functional infrastructure, and can be relied upon to resolve issues quickly and effectively.

We are looking for an engineer that brings a methodical approach to problem solving and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding.

Key Responsibilities:

• Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools
• Troubleshoot and resolve reported helpdesk issues
• Ensure the highest levels of systems and infrastructure availability
• Contribution to software asset management
• Compliance with version control procedures in order to deploy system changes. Produce and update documentation that can vary from high-level check lists to in-depth technical build and install instructions
• Attend and contribute to meetings that approve system changes to operational and development platforms

Essential Experience:

• Good knowledge and experience of deploying, upgrading and updating operating systems, applications and infrastructure
• Ability to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues
• Good knowledge of patch management and deployment (e.g. WSUS)
• Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi))
• Proficient in following ITIL standards and processes

Desired Experience:

• Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy
• Some understanding of Unix/Linux/RedHat

Personal Competencies:

• Willing to work as part of an integrated multi-technology team
• Appreciation, acceptance and adherence to the constraints of working on highly classified defence platforms
• Successful applicants will be required to obtain Developed Vetting security clearance as part of this role
• The role is based in Wiltshire, but may involve occasional travel both within and outside of UK

Who is MASS?

MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you’re ready for digital transformation.

MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact.