DV-Cleared ICT Operations Leader

MASS; West of England; On-site; GBP 70,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave

Option to buy additional annual leave

Pension scheme

Life assurance

Private healthcare

Private dental

Professional development and training

Annual wellbeing allowance

Job summary

MASS in Corsham (SN13) is seeking an experienced ICT Operations Manager to lead delivery, performance and continual improvement of IT operations and support services within a secure and highly regulated environment.

You will manage and develop multi-disciplinary teams, set priorities, drive service improvement, manage risk and ensure services meet customer and organisational expectations; this is a leadership role requiring DV clearance eligibility.

Qualifications

• Degree-level qualification in an IT-related discipline or equivalent professional experience.
• Significant experience leading complex IT operations, infrastructure or support environments.
• Experience managing and developing multi-disciplinary teams.
• Strong understanding of IT service management principles and operational governance.
• Eligible for DV clearance (UKEO).

Responsibilities

• Provide operational leadership, setting priorities, standards and delivery expectations.
• Lead and develop teams, creating a culture of accountability, collaboration and high performance.
• Ensure services are effectively operated, maintained and supported against agreed requirements.
• Drive service improvement initiatives that enhance efficiency, reliability and customer outcomes.
• Manage operational risk, service issues, security and resilience activities.
• Oversee capacity planning and operational readiness for new services and changes.
• and represent operational interests within decision-making forums.
• Use management information and performance data to support effective decision making and continuous improvement.
• Contribute operational expertise to future planning and long-term service sustainability.

Skills

Degree in IT-related discipline

Experience leading complex IT ops

Experience managing multi-disciplinary

IT service management

DV clearance eligibility

Education

Degree in IT-related discipline

Job description

MASS in Corsham (SN13) is seeking an experienced ICT Operations Manager to lead delivery, performance and continual improvement of IT operations and support services within a secure and highly regulated environment.

You will manage and develop multi-disciplinary teams, set priorities, drive service improvement, manage risk and ensure services meet customer and organisational expectations; this is a leadership role requiring DV clearance eligibility.