Secure IT Operations Manager (Onsite, DV Eligible)

MASS; Corsham; Sur place; GBP 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Bank holidays

Pension scheme

Life assurance

Private healthcare

Private dental

Professional development and training

Annual wellbeing allowance

Résumé du poste

MASS is seeking an experienced ICT Operations Manager to lead IT operations and support in a secure, highly regulated environment in Corsham. You will drive delivery, performance and continuous improvement across services to meet customer and organisational expectations.

This senior role requires operational leadership, team development, risk management and collaboration with service management and stakeholders to ensure resilient, compliant IT services.

Qualifications

• Degree-level qualification in an IT-related discipline or equivalent professional experience.
• Significant experience leading complex IT operations, infrastructure or support environments.
• Experience managing and developing multi-disciplinary teams.
• Strong understanding of IT service management principles and operational governance.
• Eligible for DV clearance (UKEO)

Responsabilités

• Provide operational leadership, setting priorities, standards and delivery expectations.
• Lead and develop teams, creating a culture of accountability, collaboration and high performance.
• Ensure services are effectively operated, maintained and supported against agreed requirements.
• Drive service improvement initiatives that enhance efficiency, reliability and customer outcomes.
• Manage operational risk, service issues, security and resilience activities.
• Oversee capacity planning and operational readiness for new services and changes.
• and represent operational interests within decision-making forums.
• Use management information and performance data to support effective decision making and continuous improvement.
• Contribute operational expertise to future planning and long-term service sustainability.

Formation

Degree-level qualification in an IT-related discipline or equivalent professional experience

Outils

ITIL Foundation

Description du poste

MASS is seeking an experienced ICT Operations Manager to lead IT operations and support in a secure, highly regulated environment in Corsham. You will drive delivery, performance and continuous improvement across services to meet customer and organisational expectations.

This senior role requires operational leadership, team development, risk management and collaboration with service management and stakeholders to ensure resilient, compliant IT services.