IT Operations Engineer, IT Operations,

Howden; United Kingdom; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Life assurance 4x salary

Income protection 75% of salary (up to

Private medical insurance

Job summary

Howden is seeking an IT Operations Engineer to join its IT Operations team. The role is based in London, Leeds, Cheltenham, Bristol, Birmingham, or Amersham with hybrid working and some national travel to other offices.

You will support and develop our IT systems, mainly on Windows Server platforms, Azure, and Microsoft 365. The team provides 3rd line support and partners with software teams on deployments.

Qualifications

• Networking certifications (CCNA level) required or preferred.
• Microsoft 365 and Azure certifications beneficial.
• Experience with Windows Server, Hyper-V, Azure, MS 365 administration.
• Experience managing server room UPS, network and datacentre equipment.
• ITIL Foundation desirable.
• Clear communication across IT and non-IT groups.

Responsibilities

• Provide 3rd line user support across UK offices.
• Collaborate with software teams to deploy applications and maintain infrastructure.
• Administer Servers, Network, Azure and 365 services.
• Manage Production and Development environments.
• Implement backup, DR, email security and IT procedures.

Skills

CCNA level

Microsoft 365

Azure

Windows Server administration

ITIL Foundation

Network troubleshooting

Effective communication

Tools

Microsoft 365/Azure

Job description

We have an exciting, permanent opportunity for an IT Operations Engineer to join our IT Operations team at our London, Leeds, Cheltenham, Bristol, Birmingham, or Amersham office (hybrid working). The position may involve some travel to other national offices.

The IT Operations team maintains our IT infrastructure; supports the business to get the most out of our 3rd party and internally developed software; as well as delivering IT solutions for external client use. We produce a wide variety of business systems that are used across all our practice areas. The role will support and develop the company’s IT systems. Most of our systems are run on Microsoft Windows Servers (various versions) with a mixture of Windows 11 laptops running Microsoft Office 365 and various other business applications.

A snapshot of your day

• Working in a team spread throughout multiple offices in the UK, providing 3rd line user support to users and troubleshooting Network problems.
• Working with Software teams to deploy company software and maintain appropriate infrastructure for this. Assisting with IT infrastructure project work as required.
• Support the Administration of Servers, Network, Microsoft Azure and 365 Services.
• Manage multiple environments (Production, Development - NPE and others).
• Ensure the security of the company data by documenting and implementing backup and DR solutions, email security and IT procedures.
• Keep up to date on network and application security issues, review and implement hot-fixes, best practice documents, and other advice to secure the servers.
• Plan and implement the roll out of new hardware and software.
• Maintain the company’ email and Internet communications.
• Contribute to the setting of firm’s IT strategy, and evaluate developments in hardware, systems, and application software

We would love to hear from you if you have:

• Networking Certifications (CCNA level).
• Microsoft 365 and Azure certifications
• Previous Windows Server, Hyper-V, Azure and MS 365, SQL Server, Microsoft Exchange, SharePoint, Microsoft 365, and Azure administration experience.
• Experience in managing server room UPS, Network and Datacentre equipment.
• ITIL Foundation.
• The ability to effectively communicate with employees from wide ranging groups include IT and non-IT.
• Good understanding of current IT developments and their importance in a business environment.
• Ability to effectively represent the firm to its clients, as some projects will be client facing.

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know