Commercial Operations and Enablement Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life insurance

Cycle to Work

Employee discounts

Training and development

Job summary

Johnson Controls in the United Kingdom is seeking a Commercial Operations and Enablement Specialist within our Controls EMEA business. You will drive data quality, sales process discipline, reporting accuracy, pipeline visibility and enable data-driven decision making across the region.

Collaborating with Sales, Service, Marketing, Product Management, Finance, Pricing and Operations, you will strengthen CRM adoption, develop Power BI dashboards, and support demand generation and enablement

Qualifications

• Bachelor’s degree in business, engineering, finance, marketing or data analytics.
• 5–7 years’ experience in commercial operations, sales operations or analytics.
• Experience using Salesforce, Power BI and Excel.
• Strong CRM, forecasting and performance reporting knowledge.
• Excellent analytical and communication skills.

Responsibilities

• Coordinate commercial planning activities, including performance reporting and governance follow-up.
• Drive Salesforce data quality, account discipline and pipeline hygiene across the EMEA Controls business.
• Prepare and analyze data for pipeline reviews, forecasts and KPI tracking.
• Develop and enhance Power BI dashboards, reports and summaries.
• Support sales enablement with onboarding resources and training materials.
• Monitor adoption of commercial tools and enablement programmes.
• Collaborate with Sales and Marketing to support demand generation and campaign tracking.
• Identify process improvements and implement best practices across functions.

Skills

Sales operations

Power BI

Salesforce

CRM processes

Data analysis

Stakeholder management

Education

Bachelor's degree in related field

Tools

Salesforce

Power BI

Excel

Microsoft 365

Job description

What You Will Do

As a Commercial Operations and Enablement Specialist within our Controls EMEA business, you will support the commercial excellence agenda by driving data quality, sales process discipline, reporting accuracy, pipeline visibility and sales enablement activities. Working closely with Sales, Service, Marketing, Product Management, Finance, Pricing and Operations teams, you will help strengthen CRM adoption, improve commercial performance tracking and enable data-driven decision making across the region. This role offers the opportunity to collaborate with stakeholders across EMEA while contributing to profitable growth and operational excellence.

What We Offer

• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Private healthcare
• Pension
• Life insurance
• Employee Assistance Program
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Training and career development opportunities
• Supportive, collaborative and safety-driven culture

How You Will Do It

• Coordinate commercial planning activities, including performance reporting, action tracking and governance follow-up.
• Drive Salesforce data quality, opportunity management, account discipline and pipeline hygiene across the EMEA Controls business.
• Prepare and analyse data for pipeline reviews, forecast discussions, business reviews and KPI tracking.
• Develop, maintain and enhance Power BI dashboards, reports and performance summaries.
• Support sales enablement initiatives through onboarding resources, playbooks, training materials and internal communications.
• Monitor adoption of commercial tools, dashboards and enablement programmes.
• Partner with Sales and Marketing teams to support demand generation activities, installed base growth and campaign conversion tracking.
• Identify process improvement opportunities, document standard ways of working and support implementation of best practices.
• Coordinate with cross-functional stakeholders to ensure timely inputs, issue resolution and action completion.
• Contribute to continuous improvement projects using data analysis, structured problem-solving and change-management principles.

What We Are Looking For

• Required Bachelor's degree in Business, Engineering, Finance, Marketing, Data Analytics or a related discipline.
• 5-7 years' experience in commercial operations, sales operations, business analytics, sales enablement, marketing operations or a similar role.
• Experience using Salesforce, Power BI, Excel and Microsoft 365 applications.
• Good understanding of CRM processes, sales pipeline management, forecasting and business performance reporting.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to translate data into meaningful insights and recommendations.
• Strong communication and stakeholder management skills across multiple functions and countries.
• Proactive, organised and accountable with a continuous improvement mindset.
• Beneficial Experience within controls, building technologies, industrial solutions, energy management, software or other B2B technical sales environments.
• Knowledge of commercial enablement programmes, sales training initiatives or marketing operations.
• Experience supporting regional or international commercial teams.
• Interest in developing advanced analytics, automation and commercial excellence capabilities.

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Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.