IT Operations Engineer

Brewers Decorator Centres; Eastbourne; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension & Benefits Package

Brewers colleague discounts

Employee Assistance Programme

Virtual GP service

Medicash

Job summary

Brewers Decorator Centres is seeking an IT Operations Engineer to join our IT team at Albany House, Eastbourne. You will maintain and develop our technology infrastructure, networks, telephony and business systems to support colleagues across the Brewers Group.

Based in Eastbourne with occasional nationwide travel, you will work to ensure security, reliability and future readiness of our IT estate while collaborating with suppliers and internal teams. Full UK driving licence is essential.

Qualifications

• Experience supporting IT infrastructure and operational services.
• Strong knowledge of Microsoft 365 stack (AD/Entra ID, Exchange Online, SharePoint).
• Experience with networking, security, and DR of IT environments.
• Excellent troubleshooting and communication skills.
• Proactive, self-motivated learner with ability to work independently.

Responsibilities

• Support IT Operations Manager in delivering technology initiatives for growth and efficiency.
• Install, configure, monitor, and maintain network, telephony and business systems infrastructure.
• Ensure availability, resilience and integrity of IT infrastructure, DR and BC arrangements.
• Liaise with third-party suppliers to maintain high service levels.
• Deliver IT projects on time, within budget and to quality standards.
• Act as escalation point for complex issues and resolve incidents within SLAs.
• Provide field-based support including installations and user training when needed.
• Maintain governance, security controls and compliance across IT estate.
• Implement and maintain secure data transfer and connectivity solutions.
• Create and maintain technical docs, processes and user guides.
• Collaborate across the business to foster continuous improvement.
• Occasionally support out-of-hours operational changes.

Skills

IT infrastructure

Microsoft 365

Active Directory/Entra ID

Exchange Online

SharePoint

Windows Server

Networking

IT security

Disaster recovery

Troubleshooting

PowerShell

Communication skills

Self-motivation

Job description

Eastbourne based with occasional travel

37.5 hours per week - Monday to Friday

Competitive Salary, Pension & Benefits Package

We have an excellent opportunity for an IT Operations Engineer to join our IT team at our Head Office, Albany House in Eastbourne. Reporting to the IT Operations Manager, you will play an important role in maintaining, supporting and developing the technology infrastructure that keeps Brewers running efficiently and our colleagues connected. As part of our IT Operations team, you will help deliver operational excellence through the installation, maintenance and continuous improvement of our IT infrastructure, networks, telephony and business systems. You will support strategic technology projects, work closely with suppliers and colleagues across the business and provide technical expertise to ensure our systems remain secure, reliable and fit for the future. This is a varied, hands on role suited to someone who enjoys solving technical problems, supporting users and contributing to technology improvements that make a real difference to the business. Whilst primarily based in Eastbourne, occasional travel to branches across our network will be required, so a full UK driving licence is essential.

Ranked again in The Sunday Times Best Places to Work 2026, we are a fourth generation family business that leads the marketplace globally, supplying decorating materials to Consumers & Tradespeople across the UK from our network of over 250 stores nationwide in the Brewers Group. Founded in 1904, we are proud to still run on family principles with a clear vision to play our part in making the world a brighter place. We place great emphasis on the development and growth of our colleagues and our mantra is to help one another succeed. To find out more about working with us visit Brewers Careers.

We want every candidate to feel supported and able to succeed. If you are neurodivergent or have a disability and need reasonable adjustments during the application or interview process, let us know and we will do everything we can to make it work for you.

Key Objectives In This Role Include

• Supporting the IT Operations Manager in delivering technology initiatives that support business growth and operational efficiency
• Installing, configuring, monitoring and maintaining network, telephony and business systems infrastructure
• Supporting the availability, resilience and integrity of the Company's IT infrastructure, disaster recovery and business continuity arrangements
• Working with third party suppliers to maintain high levels of service and accountability
• Supporting the delivery of IT projects to agreed timescales, budgets and quality standards
• Acting as an escalation point for complex technical issues, ensuring incidents are resolved effectively and within agreed service levels
• Providing field based support, including installation, configuration and basic user training where required
• Ensuring appropriate governance, security controls and compliance standards are maintained across the IT estate
• Implementing and maintaining secure data transfer and connectivity solutions
• Creating and maintaining technical documentation, processes and user guides
• Working collaboratively with colleagues across the business and sharing technical knowledge to support continuous improvement
• Supporting occasional out of hours work for operational activities and business critical changes

Who We Are Looking For

• Experience supporting and administering IT infrastructure and operational services
• Excellent knowledge of Microsoft products such as 365, Active Directory, Entra ID, Exchange Online, SharePoint and Windows Server
• Experience with networking technologies and infrastructure support
• Understanding of IT security, disaster recovery and business continuity principles
• Strong troubleshooting and problem solving skills
• Excellent communication skills with the ability to explain technical concepts clearly
• A proactive and self motivated approach, with a willingness to learn and develop new skills
• Ability to prioritise workload, meet deadlines and work independently as well as part of a team
• Experience using PowerShell or other automation tools would be beneficial.
• A full UK driving licence and willingness to travel when required.

In Return, We Offer a Comprehensive Benefits Package Including

• Competitive salary
• Generous holiday allowance, increasing with service
• Life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives access to a percentage of your pay as you earn it
• Employee Assistance Programme accessible to colleagues, partner/spouse and dependants
• Virtual GP service for yourself and dependent children
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners, major high street brands and supermarkets
• Additional financial assistance schemes including Season Ticket Loans and Helping Hand Loans
• Comprehensive induction programme and ongoing development opportunities
• Eligibility, after a qualifying period, for additional benefits including profit-related pay, enhanced family leave and the opportunity to use our company holiday homes.