Senior IT Infrastructure Engineer

Eastbourne Digifest; Eastbourne; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Pension plan

Employee Assistance Programme

Season Ticket Loans

Brewers discounts

Job summary

Brewers in Eastbourne is seeking a Senior IT Infrastructure Engineer to join the IT team at Albany House. You will lead maintenance of the core infrastructure, provide technical leadership, and drive improvements across security, resilience and efficiency.

The role combines hands-on engineering with leadership, coaching and collaboration with suppliers to ensure reliable services across Brewers. Occasional travel to sites may be required.

Qualifications

• Significant infrastructure engineering experience across Microsoft 365, Windows Server, networking, endpoint management and identity and access technologies.
• Strong knowledge of Microsoft technologies including Entra ID, Active Directory, Intune, Exchange Online, Teams, SharePoint, OneDrive and Defender for Endpoint.
• Proven experience managing technical escalations and restoring critical services in a live operational environment.
• Experience providing technical guidance, coaching and support within an infrastructure or technical support team.
• Strong understanding of infrastructure security, disaster recovery, business continuity and operational best practice.
• Experience planning and delivering infrastructure changes, process improvements and service improvement activity.
• Excellent communication, troubleshooting and problem-solving skills.
• Experience using PowerShell or similar automation tools.
• A full UK driving licence and willingness to travel to our sites when required.

Responsibilities

• Lead the maintenance and continuous improvement of our core IT infrastructure and operational services.
• Act as the senior escalation point for complex technical issues, major incidents and service disruptions.
• Provide technical guidance, day-to-day coaching and mentoring to IT Operations Engineers.
• Drive infrastructure improvements that enhance security, resilience, performance and operational efficiency.
• Lead or support high-risk technical changes, ensuring robust planning, testing, implementation and post-change review.
• Support disaster recovery, business continuity and operational governance activities.
• Work closely with suppliers and technology partners to maintain service quality and deliver successful outcomes.
• Contribute to infrastructure projects from design and implementation through to support transition and ongoing optimisation.
• Create and maintain clear technical documentation, standards, processes and knowledge resources.

Skills

Microsoft 365

Windows Server

Networking

Endpoint management

Identity and access management

PowerShell

Tools

Entra ID

Active Directory

Intune

Exchange Online

Teams

SharePoint

OneDrive

Defender for Endpoint

Job description

We have an excellent opportunity for an experienced Senior IT Infrastructure Engineer to join our IT team atourHead Office, Albany House in Eastbourne.You will play a key part inmaintaining,securingand developing the technology infrastructure that keeps Brewers running smoothly and our colleagues connected.

As a key member of the team, you will combine handson technicalexpertisewith technical and process leadership. You will helpmaintainand improve our core infrastructure while setting standards, guiding good practiceand coaching the IT Operations Engineers who support services across Brewers.This is ahandsontechnical role that brings together infrastructureexpertise, serviceimprovementand operational resilience. Working closely with colleagues across the business,suppliersand technology partners, you will help ensure our systems remain secure,reliableand fit for the future.

This role is suited to an experienced infrastructure professional who enjoys solving complex technical challenges, improving ways of working and supporting others to develop. If you are looking to combine technical leadership, processimprovementand handson engineering, we would love to hear from you.The role may involve occasional travelsoovernight stays may berequired.

Ranked again in The Sunday Times Best Places to Work 2026, we are a fourth-generation family business that leads the marketplace globally, supplying decorating materials to Consumers & Tradespeople across the UK from our network of over 250 stores nationwide in the Brewers Group. Founded in 1904, we are proud to still run on family principles witha clear visionto ‘play our part in making the world a brighter place’. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’.To find out more about working with us visitHome | Brewers Careers

We want every candidate to feel supported and able to succeed. If you are neurodivergent or have a disability and need reasonable adjustments during the application or interview process, let us know and we will do everything we can to make it work for you.

Keyobjectivesin this role include:

• Lead the maintenance and continuous improvement of our core IT infrastructure and operational services
• Act as the senior escalation point for complex technical issues, majorincidentsand service disruptions
• Providetechnical guidance, day-to-day coaching and mentoring to IT Operations Engineers
• Drive infrastructure improvements that enhance security, resilience,performanceand operational efficiency
• Lead or supporthighrisktechnical changes, ensuring robust planning, testing,implementationand postchange review
• Support disaster recovery, businesscontinuityand operational governance activities
• Work closely with suppliers and technology partners tomaintainservice quality and deliver successful outcomes
• Contribute to infrastructure projects from design and implementation through to support transition and ongoing optimisation

Create andmaintainclear technical documentation, standards,processesand knowledge resources

Who we are looking for:

• Significant infrastructure engineering experience across Microsoft 365, Windows Server, networking, endpoint management and identity and access technologies
• Strong knowledge of Microsoft technologies including Entra ID, Active Directory, Intune, Exchange Online, Teams, SharePoint,OneDriveand Defender for Endpoint
• Proven experience managing technical escalations and restoring critical services in a live operational environment
• Experienceprovidingtechnical guidance, coaching and support within an infrastructure or technical support team
• Strong understanding of infrastructure security, disaster recovery, businesscontinuityand operational best practice
• Experience planning and delivering infrastructure changes, processimprovementsand service improvement activity
• Excellent communication,troubleshootingand problem-solving skills
• Experience using PowerShell or similar automation tools
• A full UK driving licence and willingness to travel to our sites whenrequired

In return, we offer a comprehensive benefits package including:

• Generous holiday allowance, increasing with service
• Life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouseand dependents
• Virtual GP servicefor yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts & rewards with selected partners, major high street brands, supermarkets etc
• Additionalfinancialassistancesuch as Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Comprehensive induction programme and ongoing development
• Eligibility, after a qualifying period, foradditionalbenefits such as profit-related pay, enhanced maternity, paternity, adoption pay and the chance to use our holiday homes