IT Operations Director

DWF; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Regional IT Operations Director to lead IT services across the UK and EMEA. This pivotal role involves managing complex IT operations, ensuring exceptional digital experiences, and driving innovation through Microsoft technologies. The ideal candidate will have a proven track record in IT operations management, alongside strong leadership and problem-solving skills. Join a forward-thinking organization that values inclusivity and offers a comprehensive rewards package tailored to your individual needs. This is a unique opportunity to make a significant impact in a supportive environment.

Benefits

Flexible benefits

Well-being programs

Comprehensive rewards package

Qualifications

• Proven experience in managing complex IT operations at scale.
• Strong understanding of cybersecurity principles and frameworks.

Responsibilities

• Manage the Regional IT budget, including data centre and cloud costs.
• Lead and support Tech Bar initiatives for workplace IT solutions.

Skills

Data centre consolidation

MS Azure technology

IT Operations management

Service Management

Cybersecurity principles

Problem-solving

Tools

Sharedo

HubSpot

Job description

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Why join us?

We are seeking a dynamic and highly skilled Regional IT Operations Director to deliver and drive the UK & EMEA regions IT services within our prestigious law practice. This role encompasses leadership and management of our core IT services, ensuring exceptional digital experience for the region. The ideal candidate has a successful track record in delivering IT services and managing complex IT operations at scale.

Responsibilities

• Manage the Regional IT budget, including data centre and cloud costs
• Accountable for the Technology Disaster Recovery and Business Continuity capabilities
• Lead the decommissioning of hardware and software and enable digital transformation compute requirements.
• Provide operational communications, Executive Board Service Reporting, and to publish and maintain a continuous service improvement roadmap.
• Regional Digital Experience: Manage Service Desk operations, delivering seamless IT support to users across the region.
• Administer and enhance Microsoft technologies to drive business efficiency and innovation.
• Lead and support Tech Bar initiatives, providing hands-on assistance for workplace IT solutions.

What will help you succeed in this role?

Essential

• Data centre consolidation, data centre operations, journey to SaaS and cloud
• Extensive knowledge and experience on MS Azure technology
• Proven experience in IT Operations management or related fields.
• In-depth knowledge of Service Management, Budgeting, Service Delivery, Continuous Improvement, Data Centre and Cloud operations, APIs, and Microsoft technologies.
• Strong understanding of cybersecurity principles and frameworks in the context of keeping operational hardware and software secure and compliant.
• Excellent problem-solving and leadership skills.

Desirable

• Experience with Sharedo, HubSpot or similar applications or platforms
• Background in the insurance sector or a related professional services industry

What we offer?

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.