IT Operations Analyst - Desktop & Network Support

Systematix; Cardiff; On-site; GBP 46,000 - 74,000; Full time

Job summary

Systematix is seeking an IT Operations Analyst to support a diverse IT Operations network and infrastruc ture for a world‑leading Life Sciences technology client. This onsite role in the Cardiff area focuses on service desk, system administration, and security across IT infrastructure and applications.

You will provide user support, guidance, and technical troubleshooting while helping develop desktop and server strategies.

Qualifications

• Associate degree in IT or equivalent.
• 4+ years of second line end-user desktop support experience.
• Strong knowledge of Microsoft Windows OS and Office applications.

Responsibilities

• Provide user and administrative support for IT systems and infrastructure.
• Provide technical guidance to users and management for IT issues.
• Perform maintenance and troubleshooting of hardware, software and systems.
• Assist Manager in desktop and local server systems strategy development.
• Perform deployment and support of PC hardware and peripherals.
• Support network operating systems and services.

Skills

Desktop support

IT hardware

Windows OS

Office software

Communication

Teamwork

Risk assessment

Out-of-hours support

Education

Associate degree in IT or equivalent

IT certification

Job description

Systematix is seeking an IT Operations Analyst to support a diverse IT Operations network and infrastruc ture for a world‑leading Life Sciences technology client. This onsite role in the Cardiff area focuses on service desk, system administration, and security across IT infrastructure and applications.

You will provide user support, guidance, and technical troubleshooting while helping develop desktop and server strategies.