Information Technology Operations Analyst

Systematix; Cardiff; On-site; GBP 46,000 - 74,000; Full time

Job summary

Systematix is seeking an IT Operations Analyst to support a diverse IT Operations network and infrastruc ture for a world‑leading Life Sciences technology client. This onsite role in the Cardiff area focuses on service desk, system administration, and security across IT infrastructure and applications.

You will provide user support, guidance, and technical troubleshooting while helping develop desktop and server strategies.

Qualifications

• Associate degree in IT or equivalent.
• 4+ years of second line end-user desktop support experience.
• Strong knowledge of Microsoft Windows OS and Office applications.

Responsibilities

• Provide user and administrative support for IT systems and infrastructure.
• Provide technical guidance to users and management for IT issues.
• Perform maintenance and troubleshooting of hardware, software and systems.
• Assist Manager in desktop and local server systems strategy development.
• Perform deployment and support of PC hardware and peripherals.
• Support network operating systems and services.

Skills

Desktop support

IT hardware

Windows OS

Office software

Communication

Teamwork

Risk assessment

Out-of-hours support

Education

Associate degree in IT or equivalent

IT certification

Job description

Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world’s leaders in Life Sciences technologies.

ABOUT THE PROJECT

Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for our Executives as well as gneralIT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.

ABOUT THE RESPONSIBILITIES:

• Providing user and administrative support for IT systems, applications and Infrastructure
• Providing technical guidance to users and management for IT related issues and queries
• Performing maintenance and troubleshooting of all relevant hardware, software and systems
• Assist Manager/Supervisor in development of desktop support and local server systems strategy
• Perform maintenance and troubleshooting of all relevant hardware and software.
• Implementation and support of network operating systems and services.
• Configuration, installation & deployment of all PC’s and PC related peripherals.
• Configuration, installation, deployment & support of desktop management suite.
• Supporting local manufacturing systems.
• Developing and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
• Developing & maintaining appropriate disaster recovery procedures.
• Developing a working knowledge of department specific applications.
• Keeping abreast of technical aspects of PC-LAN computing environment.
• Providing project management for implementations and roll-outs.
• Providing Manager/Supervisor with equipment projections and assist with purchasing.
• Performing daily backup procedures as defined by technical leads.
• Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness.
• Performing system analysis and utilisation reports as required.
• Logging into and using telephone and computer based Service Desk system to record all support activities.

ABOUT THE QUALIFICATIONS

• Associate’s Degree in Information Technology (or equivalent)
• Up-to-date professional IT certification
• 4+ year experience of providing second line end user desktop support
• 4+ year experience of PC applications / operating systems / hardware
• Strong knowledge of IT hardware and associated peripherals
• Excellent knowledge of Microsoft operating system and Office applications
• Ability to use technical documentation and diagnostic tools to solve hardware and software problems
• Ability to work as part of a team
• Excellent judgment and strong analytical skills as well as follow-up and organizational skills
• Strong written and verbal communication skills
• Ability to perform risk assessments
• Willing to provide out of hours support and coverage for National holidays

ABOUT THE ROLE

This is a 3-month rolling contract to be performed onsite at our client’s location in the Cardiff area.

ABOUT SYSTEMATIX

Systematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.