IT Operations Administrator

TN United Kingdom; Bury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator to support its IT Operations team in Bury. This role involves managing requests, coordinating deliveries, and providing essential administrative support to ensure smooth operations. Ideal candidates will possess strong problem-solving abilities and excellent organizational skills, thriving in a fast-paced retail environment. If you are eager to learn and contribute to a dynamic team, this position offers a fantastic opportunity to enhance your career in IT operations.

Qualifications

• Experience working in a retail environment is essential.
• Strong desire to learn new skills and improve work processes.

Responsibilities

• Manage IT Ops requests and tickets, ensuring timely resolution.
• Coordinate deliveries and maintain records for the IT Ops Team.

Skills

Problem-solving skills

Customer service skills

Notetaking skills

Organizational skills

Time management skills

Attention to detail

Experience with IT ticketing software

Experience with travel booking

Experience with procurement processes

Ability to adapt to change

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Responsible to: IT Operations BAU Team Leader, IT Operations Manager

Location: Bury

Hours – 08:00-16:30 or 08:30-17:00 (40 hours)

Role Overview

Reporting to the IT Ops BAU Team Leader, the role of Administrator is to perform administrative tasks to support the BAU and wider Operations teams. This includes assisting the IT Ops Staging team, NSO, and NSR Teams.

Key Responsibilities

Accountabilities and Tasks:

Responsible for administration and initial triage of new requests to the IT Ops Team, including:

• Managing the IT Ops unowned queue and directing tickets to the appropriate queues & teams.
• Handling own tickets, including requests from stores, providing regular updates, and ensuring work is completed and resolved promptly.
• Arranging and coordinating deliveries and collections via couriers and internal methods.
• Receiving deliveries on behalf of the IT Ops Teams, recording, distributing, or storing deliveries.
• Providing reports on key statistics for the IT Ops team.
• Finding and booking suitable travel options, including flights, hotels, and trains, that meet schedules while minimizing costs.
• Providing procurement services for the IT Department, including obtaining quotes for goods and services.
• Managing the department email inbox and maintaining records for the IT Ops Team.
• Providing ad hoc admin support for NSO & NSR Teams, including bulk shipping and managing trackers.

Skills/Experience/Knowledge needed:

• Problem-solving skills, ideally within an IT environment.
• Ability to meet strict deadlines and manage tasks to completion.
• Notetaking skills.
• Customer service skills.
• Ability to adapt to change in a fast-paced retail environment.
• Strong desire to learn new skills and improve work processes.
• Excellent attention to detail, organizational, prioritization, and time management skills.
• Experience working in a retail environment.
• Good understanding of software tools such as Microsoft Excel, Word, and Outlook.
• Experience with shipping across the EU.
• Experience working with IT ticketing software.
• Experience with travel booking.
• Experience with procurement processes and systems.