IT Operations Administrator

JD Sports Fashion; Bury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive IT Operations Administrator to join their dynamic team. This role involves providing essential administrative support to the IT Operations team, ensuring smooth operations by managing requests and coordinating logistics. The ideal candidate will thrive in a fast-paced retail environment, showcasing problem-solving abilities and excellent organizational skills. With a focus on customer service and attention to detail, this position offers an exciting opportunity to contribute to a leading global retailer, where your efforts will help drive operational excellence and support the company's growth ambitions.

Benefits

Staff Discount

Personal Development Opportunities

Qualifications

• Experience in a retail environment is preferred.
• Strong desire to learn new skills and improve processes.

Responsibilities

• Manage IT Ops unowned queue and direct tickets to correct teams.
• Coordinate deliveries and provide procurement services for IT.

Skills

Problem solving skills

Customer Service Skills

Notetaking

Attention to detail

Organizational skills

Time management skills

Ability to adapt to change

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

IT ticketing software

Job description

JD Sports- Head Office, Warwick House, Bury, Bury, United Kingdom Req #1170

22 April 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

IT Operations Administrator

Department – IT Operations (BAU)

Responsible to: IT Operations BAU Team Leader, IT Operations Manager

Location: Bury

Hours – 08:00-16:30 or 08:30-17:00 (40 hours)

Role Overview

Reporting to the IT Ops BAU Team Leader, the role of Administrator is to provide administration tasks to the BAU and wider Ops teams. This includes assisting and supporting the IT Ops Staging team, NSO and NSR Teams.

Key Responsibilities

Accountabilities and Tasks:

To be responsible for the administration and providing initial triage of new requests to the IT Ops Team, including:

• Management of the IT Ops unowned queue and directing tickets to the correct queues & teams.
• Actioning own tickets, including requests from stores, providing regular updates, seeing work through to completion and resolving in a timely manner.
• Arranging and coordinating Deliveries and Collections via couriers and internal methods.
• Taking deliveries on behalf of the IT Ops Teams, recording, and distributing to the team or storing deliveries.
• Providing reporting on key stats for the IT Ops team.
• Finding and booking suitable Travel options, including Flights, Hotels, Trains etc. that meet strict schedules whilst minimizing costs.
• Providing Procurement services for the IT Department, including obtaining quotes for goods and services.
• Managing department E-Mailbox and maintaining records for the IT Ops Team.
• ADHOC Admin support for NSO & NSR Teams, including bulk shipping and managing trackers.

Skills/Experience/Knowledge needed:

• Problem solving skills ideally within an IT environment.
• Ability to meet strict deadlines and managing tasks through to completion.
• Notetaking.
• Customer Service Skills.
• Ability to adapt to change in a fast-paced retail environment.
• Strong desire to learn new skills and improve ways of working.
• Excellent attention to detail, organizational, prioritization and time management skills.
• Experience working in a retail environment.
• Good understanding of software tools such as Microsoft Excel, Word, and Outlook.
• Experience with shipping across EU.
• Experience working with an IT ticketing software.
• Experience with Travel Booking.
• Experience with Procurement processes and systems.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.