IT Operations 09

Fujitsu; Bracknell; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Zusammenfassung

Fujitsu in Bracknell is seeking a 1st Line Technical Support Agent to be the first point of contact for customer-related support activities. You will provide timely, accurate solutions and coordinate with engineers to resolve faults.

You will work in a fast-paced, collaborative team with exposure to network and infrastructure support, maintaining a right-first-time attitude and strong customer focus in a global SD-WAN service environment.

Qualifikationen

• Attention to detail with right first-time attitude.
• Motivated self-starter with focus on processes.
• Experience working in a customer facing environment.
• Understanding of ITIL processes would be beneficial.
• Basic networking knowledge.

Aufgaben

• Be the first point of contact for customer support activities.
• Engage with customers clearly and concisely and update them promptly.
• Own technical issues through to resolution and liaise with on-site engineers.
• Triage incidents to support prompt resolution and communicate with end customers.
• Grow technically within a mixed network and infrastructure support environment.

Kenntnisse

Attention to detail

Self-starter

Customer facing experience

ITIL awareness

Basic networking

Jobbeschreibung

Job Location: Bracknell

Location Flexibility: Primary Location Only

Req Id: 11048

Posting Start Date: 10/21/26

1st Line Technical Support Agent

Location – Bracknell, Southern Business Area – Fujitsu BRA01

Are you dynamic, self-motivated, and a team player with a customer-focused mind-set?

Do you have a good working knowledge of windows operating system, a basic networking knowledge would be advantageous, attention to detail and a right first-time attitude is key.

Can you understand a variety of network designs and topologies, to enable the troubleshooting and support of a global SD-WAN service?

Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of a global SD-WAN service for a prestigious customer? This is your world and your opportunity to transform it for the better.

Your role

We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist them resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Your experience

• Attention to detail with right first-time attitude.
• A motivated self-starter with a focus on processes.
• Experience working in a customer facing environment.
• Understanding of ITIL processes would be beneficial.
• Basic networking knowledge

Achieve together!

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability ConfidentLeader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

Relocation Supported: No

Visa Sponsorship Approved: No