2nd line Messaging Engineer

Fujitsu Limited; Stevenage; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

26 Days annual leave + holidays

Pension – generous contributions

Life assurance

Employee discounts

Flexible benefits

Employee assistance programme

Job summary

Fujitsu Limited in the United Kingdom is recruiting a 2nd Line Messaging Engineer to join a team of messaging specialists. You will manage and support enterprise messaging services, focusing on Exchange and Skype for Business, with daily liaison to customers and stakeholders.

You will resolve incidents, manage changes, and contribute to service improvement while ensuring compliance with SLAs and KPIs in a fast-paced, security-conscious environment.

Qualifications

• Experience administering Exchange and Skype for Business.
• Familiarity with Blackberry Enterprise Server (BES) administration.
• Knowledge of email protocols and Active Directory integration.

Responsibilities

• Provide day-to-day support and incident management for messaging platforms.
• Manage Exchange and Skype environments and implement security policies.
• Collaborate with teams to resolve issues within SLAs.

Tools

NetApp Storage

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 10/14/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

We are looking for a 2nd Line Messaging Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, and daily contact with customers and stakeholders utilising the IT Service Management Toolset.

This post is fulltime office based.

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line Messaging Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your role will involve the day-to-day support, management, and development of enterprise platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. Managing and optimising Microsoft Exchange (2013/2016/2019) and Skype for Business environments, supporting Blackberry Enterprise Server (BES), and ensuring compliance with regulatory requirements for messaging systems. You will collaborate with multiple teams to troubleshoot and resolve issues, implement security policies, and enhance messaging services to meet evolving business needs. In addition, your role will involve raising and presenting change requests and contribute to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team’s capability and experience across the estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc… Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Your transferable skills and experience:

• Experience in administering Microsoft Exchange (2013/2016/2019) and Skype for Business.
• Understanding of NetApp Storage Engineer in enterprise-scale environments.
• Familiarity with Blackberry Enterprise Server (BES) administration.
• Understanding of email protocols such as SMTP, IMAP, and POP.
• Knowledge of Active Directory integration with messaging systems.
• Strong troubleshooting, problem-solving, and interpersonal skills.

Hours of work: Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.

Benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.

Achieve together

We are recognised as a responsible and inclusive employer:

Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:

Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#DNS

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.