Onsite Engineer

Advania UK; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Advania UK is seeking an Onsite Engineer (Level 2) in London to provide frontline desktop/server/cloud support for a single client. You will diagnose and resolve issues, guide users through solutions, and work with the IT team to meet SLAs while documenting steps and contributing to service improvements.

This role is onsite at a client site near Farringdon, with standard hours 08:00–16:30, Mon–Fri. The successful candidate will be a trusted adviser, capable of handling L1/L2 activities, and

Qualifications

• Experience in SLA-driven IT support with stakeholder interaction.
• Strong knowledge of Windows 11/Server, Microsoft 365, AD and Intune.
• Experience with endpoint, server and cloud troubleshooting.
• Solid networking basics: DNS, DHCP, VPN, wireless.
• Ability to document processes and maintain ticketing records.

Responsibilities

• Act as the onsite IT lead and trusted advisor for users and stakeholders.
• Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.
• Drive continual service improvement initiatives through process optimisation and operational efficiencies.
• Identify and implement automation opportunities using tools such as PowerShell, Power Automate, and the Microsoft 365 platform where appropriate.
• Maintain accurate and comprehensive technical documentation and knowledge articles.
• Reduce recurring incidents through root cause analysis and preventative actions.
• Work closely with the wider service desk and engineering teams to improve customer outcomes.
• Continuously improve processes, standards, and ways of working within the support function.
• Demonstrate ownership, accountability, and a proactive approach to delivering exceptional IT support.

Skills

Windows 11/Server

Microsoft 365 administration

Active Directory

Intune

Apple Business Manager

Hardware support

Networking fundamentals

Cisco Wireless

Troubleshooting

Meeting room AV

Azure administration

Cisco Meraki

Firewall & VPN

Job description

Position Overview

We are looking for an Onsite Engineer (Level 2) to join our business in London.

In this role, you will be dedicated to a single client and will provide a range of software, hardware and network resolutions. You will diagnose technical issues and guide users through step-by-step solutions in a desktop support-based environment.

This is a great opportunity to be a technical subject matter expert on a reputable client account.

Salary & Benefits

The budgeted salary for this role is between £45,000 and £55,000 a year, depending on experience.

This role is based fully onsite at a client site near Farringdon, London. The working hours are 08:00 - 16:30, Monday to Friday.

Responsibilities

• Act as the onsite IT lead and trusted advisor for users and stakeholders.
• Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience.
• Drive continual service improvement initiatives through process optimisation and operational efficiencies.
• Identify and implement automation opportunities using tools such as PowerShell, Power Automate, and the Microsoft 365 platform where appropriate.
• Maintain accurate and comprehensive technical documentation and knowledge articles.
• Reduce recurring incidents through root cause analysis and preventative actions.
• Work closely with the wider service desk and engineering teams to improve customer outcomes.
• Continuously improve processes, standards, and ways of working within the support function.
• Demonstrate ownership, accountability, and a proactive approach to delivering exceptional IT support.

What Success Looks Like

• Build strong working relationships with users, key stakeholders, and the wider support team.
• Demonstrate a high level of customer service and become a trusted and visible point of contact within the office located at the 'tech Bar'.
• Successfully take ownership of day-to-day L1 and L2 support activities with minimal supervision.
• Consistently meet SLA targets and manage tickets through to resolution.
• Maintain accurate, timely, and comprehensive ticket updates, documentation, and time entries.
• Follow all BAU, security, change management, and operational processes consistently.
• Develop a strong understanding of the client's business, technology landscape, and key stakeholders.
• Contribute positively to team collaboration, knowledge sharing, and service delivery objectives.

Qualifications & Experience

This role is the primary face of IT within the office and requires regular interaction with senior stakeholders, executives and business leaders. The successful candidate must be able to build trusted relationships, represent the IT function professionally and deliver a high-quality user experience.

You will have worked in a SLA-driven support environment before, dealing directly with a range of stakeholders.

Essential

• Microsoft Windows 11 and Windows Server support.
• Microsoft 365 administration, including Exchange Online, Teams, SharePoint and Entra ID.
• Active Directory administration and troubleshooting.
• Microsoft Intune device management.
• Device Setups through 'Apple Business Manager'
• Desktop, laptop and server hardware support.
• Networking fundamentals including DNS, DHCP, VPN and wireless technologies.
• Cisco Wireless Technologies
• Technical troubleshooting across endpoint, server and cloud environments.
• Meeting room, AV and conferencing technology support.

Desirable

• Azure administration.
• Cisco Meraki.
• Firewall and VPN technologies.

About Us

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.