IT Onsite Technician

CMS Law; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid working policy

Generous bonus scheme

Up to 25 days holiday

Holiday exchange scheme

Private medical insurance

Enhanced parental leave

Disability adjustments and accom. per

Equality Act accommodations

Job summary

CMS Law is seeking an IT Onsite Technician in London, on site. You will install, maintain, and repair computer hardware and systems, ensuring continuous IT service delivery within SLA targets.

The role requires 2+ years with Windows OS, familiarity with ITIL processes, and experience using a ticketing system. Expect asset management, vendor liaison, and meeting-room support in a hybrid policy.

Qualifications

• BA/BS degree or equivalent preferred.
• 2+ years’ experience with Windows OS in a supported setting.
• Experience with ITIL service management is advantageous.
• Experience using a ticketing system preferred.
• Proficiency in network skills.

Responsibilities

• Install, maintain, and repair computer systems and equipment.
• Provide routine technical support within SLA.
• Asset control and stock ordering of devices.
• Assist users with hardware issuing or replacement.
• Document issues and requests in the ITSM tool.
• Coordinate device repairs with vendors.
• Perform hardware refreshes and site handovers.
• Support meeting rooms and video conferencing as required.
• Daily backup tape changes and checks.
• Troubleshoot onsite wireless issues and deployments.

Skills

Broad software

Software mastery

Network skills

AV systems knowledge

Customer support

Education

BA/BS degree or equivalent

Tools

Ticketing system

Windows OS

ITSM tooling

Job description

Job Description

IT Onsite Technician

Role Purpose:

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA’s.

Key internal relationships:

Head of IT Service Delivery, Senior IT Support Manager

Based:

London - On Site

Hours:

35

About the role

• Responsible for asset control and stock ordering of devices as required.

• Assist users with hardware issuing or replacement as required.

• Responsible for ensuring that issues and support requests are resolved within defined SLA.

• Responsible for ensuring that issues and support requests are documented within the ITSM tool.

• Responsible for sending devices off to repair and liaising with the vendor

• Adhering to processes and procedures.

• Mobile phones setup.

• Hardware refreshes.

• Provide additional support to client and internal meeting rooms.

• Daily Backup Tape Changes.

• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.

• Replacement of Storage Disks and Server Blades as and when required.

• Physical daily checks of system hardware health and lights including but not limited to:

• Switch Upgrades, Console and Backups, some proficiency in network skills.

• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.

• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.

• Chaperoning Vendors during maintenance work and tasks.

• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).

• Assisting with Video Conferencing serving our clients in the meeting rooms as required.

About you

Qualifications and experience

• BA/BS degree or equivalent preferred.

• Broad software application skills desired.

• Demonstrated ability to master new software applications and technologies.

• Prior experience with a ticketing system strongly preferred.

• Proficiency in network skills.

• Must have at least 2+years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.

• Working knowledge of ITIL service management and its processes is highly advantageous.

• Knowledge of AV systems and telecommunications would be beneficial.

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What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)

• Flexible, hybrid working policy

• Generous bonus scheme

• Up to 25 days holiday (rising to 28 days with service)

• Holiday exchange scheme

• Private medical insurance

• Enhanced parental leave

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefitspage on our website.