IT Network Engineer - 2nd & 3rd Line Support

Mackenzie Jones IT; City Of London; On-site; GBP 36,000 - 38,000; Full time

Job summary

Mackenzie Jones IT is seeking an IT Network Engineer responsible for the configuration, administration, maintenance and troubleshooting of network and core IT infrastructure across four school sites in South West London. The role is 60% networking and 40% end-user computing and IT support, with a hands-on focus on switches, wireless, firewall and network security.

The position requires strong 2nd/3rd line skills, experience with Cisco/Netgear equipment, and proficient management of Microsoft

Qualifications

• 2nd/3rd line IT support across networking and infrastructure.
• Hands-on configuration and troubleshooting of network switches, routers and wireless APs.
• Strong knowledge of VLANs, TCP/IP, DNS, DHCP and network security.
• Experience with Microsoft 365, Intune, AD, Exchange Online and SharePoint.
• Experience across multiple sites, liaising with ISPs and suppliers.
• Comfort with AV equipment and classroom technology.

Responsibilities

• Configuration, administration, maintenance and troubleshooting of network and core IT infrastructure.
• Provide 2nd/3rd line IT support across Microsoft 365, Intune, Windows Server and end user computing.
• Support across four school sites with liaison to external suppliers.

Skills

2nd/3rd Line IT Support

Network Infrastructure

Networking

Wireless Networking

Network Security

Microsoft 365

Intune / Endpoint Management

Windows Server

Multi-Site Infrastructure

AV Equipment

End User Computing

Tools

Cisco

Netgear

Smoothwall

Active Directory

Exchange Online

SharePoint

Intune

Autopilot

VMware

Hyper-V

Job description

IT Network Engineer - 2nd & 3rd Line Support - Permanent

c£36k - £38k + Benefits Package.

South West London - Full-Time Onsite - Monday to Friday - during Term Periods - Flexibility to work from home during holiday periods.

Education Sector experience desirable.

Must be eligible to work in the UK.

Approximately 60% Networking / 40% End-User Computing & IT Infrastructure Support. Seeking to secure a hands-on IT Network Engineer to take responsibility for the configuration, administration, maintenance & troubleshooting of Network & core IT Infrastructure across 4 School Sites - all within approximately 5-10 minutes' walking distance.

The role will focus predominantly on networking (60%), including Switching, Wireless Connectivity, Firewalls & Network Security, alongside providing 2nd & 3rd Line IT Support across Microsoft 365, Intune, Endpoint Management, Windows Server & End User Computing Infrastructure (40%).

Technical Skills Required:

• 2nd & 3rd Line IT Support: Troubleshooting complex Networking, Infrastructure, hardware & software issues through to root-cause resolution.
• Network Infrastructure: Hands-on configuration, administration & troubleshooting of network switches, routers, wireless access points & controllers, including Cisco & Netgear networking technologies.
• Networking: Strong knowledge of VLANs, inter-VLAN routing, TCP/IP, IP addressing, Subnetting, DNS & DHCP.
• Wireless Networking: Configuration & troubleshooting of Wireless Networks, including access points, coverage, channel planning & authentication.
• Network Security: Smoothwall firewalls, firewall rules, NAT, VPNs, web/content filtering, network segmentation and security policies.
• Microsoft 365: Strong administration experience across Microsoft 365, Entra ID, Active Directory, Exchange Online, SharePoint & MS Teams.
• Microsoft Intune / Endpoint Management: Hands-on experience with Intune, device enrolment, Autopilot, configuration profiles, application deployment & compliance policies.
• Windows Server: Active Directory, Group Policy, file & print services, virtualisation, backup & recovery.
• Multi-Site Infrastructure: Supporting Network connectivity and IT Infrastructure across 4 locations, including liaison with ISPs and external suppliers.
• Audio/Visual Equipment: Smart Boards, projectors, interactive displays & classroom technology.
• Additional IT Support: VoIP telephony, printers, CCTV, access control and school IT systems.
• Excellent communication skills, strong problem-solving ability and a proactive approach.

Desirable Experience:

• Previous IT / Network Engineering experience within the Education Sector, ideally supporting schools.
• macOS, Apple devices, iPads & Apple Device Management - Jamf & Apple School Manager.
• Networking certifications such as CCNA, CompTIA Network+ or Security+.
• Experience with School Management Systems such as iSAMS, SIMS or Arbor.
• Experience with virtualisation technologies including VMware or Hyper-V.

Working Hours:

Full-Time Onsite - Monday to Friday, 8.00am - 4.30pm (TBC) - Term Periods.

Some flexibility may be required for Network upgrades & Infrastructure projects outside normal school hours or during school holidays.

Benefits Package:

27 days annual leave + Bank Holidays / Salary Sacrifice Pension / Free Lunches During Term Time / Training & Professional Development / Support Towards Technical Certifications / Cycle to Work Scheme.T6/MN/(phone number removed).