IT Manager

Mackenzie Jones IT; City Of London; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Benefits Package

Job summary

Mackenzie Jones IT is seeking an IT Manager for a permanent role in education. The position combines hands-on IT management with team leadership across three London sites, driving consolidation of IT services and standardising platforms through a shared operating model.

You will oversee Networks, Windows/macOS devices, Microsoft 365, Intune/MDM, Entra ID/AD, security and GDPR compliance, while managing budgets and external suppliers. Occasional travel between sites is required.

Qualifications

• Proven IT Management experience with leadership of IT staff.
• Education sector experience desirable; other sectors considered with relevant skills.

Responsibilities

• Lead IT Services, Infrastructure & Support across three London sites.
• Develop IT Roadmap; standardise platforms and processes; deliver projects end-to-end.
• Lead RFI/RFP exercises; evaluate suppliers; transition to a shared MSP.
• Oversee IT Support for staff and pupils; improve escalation and establish a shared service desk.
• Manage and develop IT Engineers across locations; set priorities and objectives.
• Oversee Networks, Servers, Windows/macOS, Microsoft 365, Intune/MDM, Identity Platforms & Classroom AV.
• Maintain IT security, data protection and GDPR compliance.
• Manage IT Budgets, Suppliers & Contracts with Senior Education Leaders.
• Hands-on troubleshooting and delivery alongside the IT team and MSP.

Skills

IT Management

Education sector experience

Windows Desktop

Windows Server

macOS

Microsoft Intune

MDM

Microsoft 365

Entra ID/Active Directory

Network Administration

Network Security

IT Budgets & MSPs

Classroom AV

GDPR

Stakeholder management

Project management

Travel between site

Communication

Tools

Microsoft Intune

Job description

IT Manager - Permanent

c.£55k - £60k + Benefits Package

Location: On-site - South-West London - occasional travel to Central London

Must be Eligible to work in the UK

Leading education organisation is seeking an experienced IT Manager, ideally with experience of consolidating IT Services across multiple sites, standardising Technology Platforms & establishing consistent IT Support & MSP provision. The role combines hands‑on IT Management with team leadership, Technology Strategy & Service Improvement across x3 London sites.

A key focus will be bringing predominantly Microsoft environments into a Shared IT Operating Model, aligning platforms, consolidating MSP provision and developing consistent service standards.

This opportunity would suit an IT Manager with proven management experience who can lead day‑to‑day operations while overseeing IT Standardisation, Supplier Selection & Service Improvement.

ROLE:

• IT Service Delivery: Lead IT Services, Infrastructure & Support, ensuring reliable delivery to Staff & Pupils - 400 Staff & 2,000 Pupils
• IT Consolidation & Strategy: Develop the IT Roadmap, standardise platforms & processes, and deliver projects from business case through to implementation.
• MSP Selection & Management: Lead RFI/RFP exercises, evaluate suppliers and oversee the transition to a shared MSP with clear service standards.
• Service Delivery: Lead reliable IT Support for staff & pupils, improve escalation processes and help establish a shared service desk.
• Team Leadership: Manage and develop IT Engineers across locations, setting priorities, workloads and objectives.
• Technical Ownership: Oversee Networks, Servers, Windows/macOS devices, Microsoft 365, Intune/MDM, Identity Platforms & Classroom AV.
• Security & Governance: Maintain IT security, data protection and GDPR compliance.
• Commercial & Stakeholder Management: Manage IT Budgets, Suppliers & Contracts, working closely with Senior Education Leaders.
• Hands‑on Support: Remain actively involved in troubleshooting and technical delivery alongside the IT team and MSP.

SKILLS / EXPERIENCE REQUIRED:

• Proven IT Management experience, including leadership and development of IT staff.
• Education sector experience is desirable; applicants from other sectors with the required skills, knowledge and experience will also be considered.
• Strong hands‑on Windows Desktop, Windows Server & macOS setup, deployment, support and troubleshooting.
• Strong Microsoft Intune & MDM experience across Laptops, Desktops & Tablets.
• Strong knowledge of Microsoft 365 & Entra ID / Active Directory.
• Network Administration covering switches, wireless access points, routers, TCP/IP, DNS, DHCP and VLANs.
• Network Security - high level experience - including firewalls, web filtering, VPNs & Security Policies.
• Managing IT Budgets, MSPs & external Suppliers.
• Experience supporting classroom AV, projectors & interactive screens.Knowledge of GDPR & IT-related legislation.
• Strong communication, planning, troubleshooting & stakeholder management skills.
• Ability to work independently, prioritise competing demands and identify improvements.
• Willingness to travel between sites and work flexibly across locations.

DESIRABLE EXPERIENCE:

• Consolidating IT Services across multiple sites into a Shared Operating Model.
• Standardising IT Platforms, Processes, Tools & Documentation.
• Leading RFI/RFP exercises - MSP evaluation, vendor selection & supplier transitions.
• Establishing or developing a Shared Service Desk.
• Education Sector experience, including Management Information Systems, Safeguarding & Parent Communication Systems.
• Google Workspace.
• Cyber Security Frameworks - CIS Controls or Cyber Essentials.
• VoIP & Telephony, Classroom Recording & Learning Management Systems.
• Ticket Desk Analysis & Workflows.
• ITIL or Project Management Certification.