IT Manager

Mackenzie Jones IT; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

Mackenzie Jones IT in London is seeking an IT Manager for an education organisation. The role combines hands-on IT management with team leadership across three London sites, consolidating IT services, standardising platforms and establishing consistent IT support and MSP provision.

You will lead day-to-day IT operations, manage budgets and suppliers, drive a shared operating model, and ensure GDPR and security compliance while travel between sites as needed.

Qualifications

• Proven IT Management experience with leadership and staff development.
• Education sector experience is desirable; other sectors considered.
• Strong hands-on Windows Desktop, Windows Server & macOS support and troubleshooting.
• Strong Microsoft Intune & MDM across laptops, desktops & tablets.
• Strong Microsoft 365, Entra ID / Active Directory knowledge.
• Network administration incl. switches, WLAN, DNS/DHCP/VLANs.
• High-level network security, firewalls, VPNs and security policies.
• Experience managing IT budgets, MSPs and external suppliers.
• Experience supporting classroom AV and interactive screens.
• Knowledge of GDPR and IT-related legislation; strong communication and planning.

Responsibilities

• IT Service Delivery: lead IT services, infrastructure and support for staff and pupils.
• IT Consolidation & Strategy: develop IT roadmaps, standardise platforms and deliver projects end-to-end.
• MSP Selection & Management: run RFI/RFPs, evaluate suppliers and transition to shared MSP.
• Service Delivery: establish a shared service desk and improve escalation processes.
• Team Leadership: manage and develop IT engineers across locations.
• Technical Ownership: oversee networks, servers, Windows/macOS devices, 365/Intune, identity platforms.
• Security & Governance: maintain data protection and GDPR compliance.
• Commercial & Stakeholder Management: manage budgets, suppliers and contracts.
• Hands-on Support: stay involved in troubleshooting and delivery with the team and MSP.

Skills

IT management

Leadership

Stakeholder management

Troubleshooting

Planning

Independent work

Tools

Microsoft 365

Intune / MDM

Active Directory

Networking

Windows Server

Google Workspace

Job description

IT Manager - Permanent

c.£55k - £60k + Benefits Package

Location: On-site - South-West London - occasional travel to Central London

Must be Eligible to work in the UK

Leading education organisation is seeking an experienced IT Manager, ideally with experience of consolidating IT Services across multiple sites, standardising Technology Platforms & establishing consistent IT Support & MSP provision. The role combines hands-on IT Management with team leadership, Technology Strategy & Service Improvement across x3 London sites. A key focus will be bringing predominantly Microsoft environments into a Shared IT Operating Model, aligning platforms, consolidating MSP provision and developing consistent service standards.

This opportunity would suit an IT Manager with proven management experience who can lead day-to-day operations while overseeing IT Standardisation, Supplier Selection & Service Improvement.

ROLE:

• IT Service Delivery: Lead IT Services, Infrastructure & Support, ensuring reliable delivery to Staff & Pupils - 400 Staff & 2,000 Pupils
• IT Consolidation & Strategy: Develop the IT Roadmap, standardise platforms & processes, and deliver projects from business case through to implementation.
• MSP Selection & Management: Lead RFI/RFP exercises, evaluate suppliers and oversee the transition to a shared MSP with clear service standards.
• Service Delivery: Lead reliable IT Support for staff & pupils, improve escalation processes and help establish a shared service desk.
• Team Leadership: Manage and develop IT Engineers across locations, setting priorities, workloads and objectives.
• Technical Ownership: Oversee Networks, Servers, Windows/macOS devices, Microsoft 365, Intune/MDM, Identity Platforms & Classroom AV.
• Security & Governance: Maintain IT security, data protection and GDPR compliance.
• Commercial & Stakeholder Management: Manage IT Budgets, Suppliers & Contracts, working closely with Senior Education Leaders.
• Hands-on Support: Remain actively involved in troubleshooting and technical delivery alongside the IT team and MSP.

SKILLS / EXPERIENCE REQUIRED:

• Proven IT Management experience, including leadership and development of IT staff.
• Education sector experience is desirable; applicants from other sectors with the required skills, knowledge and experience will also be considered.
• Strong hands-on Windows Desktop, Windows Server & macOS setup, deployment, support and troubleshooting.
• Strong Microsoft Intune & MDM experience across Laptops, Desktops & Tablets.
• Strong knowledge of Microsoft 365 & Entra ID / Active Directory.
• Network Administration covering switches, wireless access points, routers, TCP/IP, DNS, DHCP and VLANs.
• Network Security - high level experience - including firewalls, web filtering, VPNs & Security Policies.
• Managing IT Budgets, MSPs & external Suppliers.
• Experience supporting classroom AV, projectors & interactive screens.
• Knowledge of GDPR & IT-related legislation.
• Strong communication, planning, troubleshooting & stakeholder management skills.
• Ability to work independently, prioritise competing demands and identify improvements.
• Willingness to travel between sites and work flexibly across locations.

DESIRABLE EXPERIENCE:

• Consolidating IT Services across multiple sites into a Shared Operating Model.
• Standardising IT Platforms, Processes, Tools & Documentation.
• Leading RFI/RFP exercises - MSP evaluation, vendor selection & supplier transitions.
• Establishing or developing a Shared Service Desk.
• Education Sector experience, including Management Information Systems, Safeguarding & Parent Communication Systems.
• Google Workspace.
• Cyber Security Frameworks - CIS Controls or Cyber Essentials.
• VoIP & Telephony, Classroom Recording & Learning Management Systems.
• Ticket Desk Analysis & Workflows.
• ITIL or Project Management Certification.

Keywords: IT Manager, Senior IT Manager, Multi-site IT, IT Consolidation, IT Service Delivery, IT Infrastructure, Microsoft 365, Intune, MDM, Entra ID, Active Directory, Windows Server, macOS, Networking, Cyber Security, MSP Management, RFI, RFP, Vendor Selection, Service Desk, Education, London.