IT Manager

Bromcom; Bromley; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Manager to lead their IT operations and ensure the continuous improvement of IT systems and services. This role involves overseeing all IT functions, from system maintenance to resource allocation, ensuring that operations align with business objectives. The ideal candidate will possess strong technical skills in network architecture, server management, and cybersecurity frameworks, along with a proactive approach to emerging technologies. Join a dynamic team and help drive innovation while maintaining the highest standards of IT service management and operational efficiency.

Qualifications

• Strong knowledge of network protocols and server management.
• Experience with cybersecurity frameworks and disaster recovery.

Responsibilities

• Lead IT activities and manage system maintenance and resource allocation.
• Continuously improve IT processes and ensure alignment with business needs.

Skills

Network Architecture

Server Management

Azure Cloud Platforms

Windows Server

Cybersecurity Frameworks

ITIL Frameworks

Backup Solutions

Disaster Recovery Planning

Tools

Office 365

InTune

D365

SysAid

SupportDesk

SharePoint

Job description

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The IT Manager will be fully responsible for leading and managing all IT activities within the company. The role involves ensuring the continuous improvement of IT processes, systems, and services to meet the company's evolving needs. This position requires oversight of all IT-related functions, including system maintenance, resource allocation, and ensuring IT operations align with business objectives.

Responsibilities

• Maintain and update Employee and internal records in relevant systems to ensure accurate and reliable data.
• Work closely with IT Support to ensure all IT systems and services operate efficiently and meet performance expectations.
• Continuously review and improve IT processes to enhance system efficiency and reduce downtime.
• Ensure company systems are maintained and updated regularly, including the oversight of hardware, software, and network infrastructure.
• Manage the monitoring of resources for IT systems and services to ensure sufficient capacity for current and future business needs.
• Document all IT processes, activities, and communications in relevant systems (e.g., SupportDesk, SharePoint).
• Monitor internal and external IT services to ensure performance aligns with business requirements and customer expectations.
• Provide weekly reports summarising IT system performance, resource utilisation, and ongoing improvements.
• Support all departments by providing IT-related information and insights when required.
• Address technical queries from internal and external stakeholders, providing solutions and escalating issues when necessary.
• Provide support to uphold ISO 27001 and CyberEssentials Plus certifications.
• Supervise the IT Support Technician to ensure:
• Timely completion of maintenance tasks.
• Progress in training and skill development.
• Adherence to IT processes and best practices.
• Proactively evaluate and implement emerging technologies to ensure the company remains at the forefront of innovation and maintains a competitive edge.
• Monitor end-of-life (EOL) equipment and software, and develop strategic upgrade plans to ensure continuous system reliability and security.

Skill Requirements

Technical Skills

IT Infrastructure and Networking

• Knowledge of network architecture and protocols (TCP/IP, DNS, DHCP, etc.).
• Proficiency in managing servers, storage, and data centres.
• Familiarity with Azure cloud platforms.
• Understanding virtualization and containerization (Hyper-V).

Systems and Software Management

• Experience with operating systems (Windows Server, macOS).
• Knowledge of Microsoft software (Office 365, InTune).
• Manage and maintain Windows Active Directory (Hybrid).
• Experience with Asset Management.

Cybersecurity and Risk Management

• Understanding cybersecurity frameworks (ISO 27001, NIST).
• Knowledge of firewalls, IDS/IPS, and antivirus systems.
• Incident response and disaster recovery planning.
• Awareness of compliance regulations (GDPR, HIPAA, etc.).

Cloud Computing

• Expertise in cloud services like SaaS, PaaS, and IaaS.
• Managing hybrid or multi-cloud environments.
• Cloud migration strategies and cost management.

IT Service Management

• Familiarity with ITIL frameworks.
• Experience with helpdesk systems and ITSM platforms (D365, SysAid).

Emerging Technologies

• Ability to assess the impact of new technologies on the organization.

Backup and Recovery

• Managing backup solutions and disaster recovery processes.
• Knowledge of data redundancy and business continuity planning.

Hardware Knowledge

• Familiarity with server hardware, networking devices, and peripherals.
• Experience troubleshooting and upgrading physical systems.