IT Manager

COREcruitment; Bath; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking an experienced IT Manager to spearhead digital transformation. This role will involve overseeing IT systems, leading a team, and implementing innovative technologies to enhance user experience and operational efficiency. You'll manage core systems and drive strategic IT projects that align with business goals, making a significant impact across the organization.

Qualifications

• Proven leadership in IT or technical project management.
• Deep experience with hospitality systems (EPOS, booking, CRM).
• Strong Microsoft Cloud 365 and virtualisation experience.

Responsibilities

• Lead 2nd/3rd line technical support and maintain core systems.
• Drive the adoption of AI tools and automation to enhance user experience.
• Manage complex IT projects and ensure operational continuity.

Skills

Leadership

Communication

Project Management

Tools

Microsoft Cloud 365

Power Platform

Cybersecurity

Job description

IT Manager - Retail & Hospitality
Dorset, 3 days office (Hybrid)

To lead the digital transformation of a proud, innovative hospitality brand.

In a rare and exciting opportunity, we're looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.

You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.
From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business - from operations to front-of-house hospitality tech.

This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech.

The role:
- Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.
- Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.
- Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions.
- Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity.
- Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals.

Experience:
- Proven leadership in IT or technical project management
- Deep experience with hospitality systems (EPOS, booking, CRM, etc.)
- Strong Microsoft Cloud 365 and virtualisation experience
- Excellent communication skills (technical and non-technical)
- Experience in change/project management and vendor relations

Technical Experience
- Cloud IaaS/SaaS
- Microsoft Power Platform, scripting, automation
- Cybersecurity awareness & compliance
- Digital storage, servers, workstations
- IT support desk and service management