Senior Service Operations Manager - IT Enablement

TN United Kingdom; Gloucester; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Service Operations Manager to lead IT Enablement services. This pivotal role involves aligning IT services with business value streams and managing application support within a collaborative environment. The company offers hybrid working arrangements and a diverse, inclusive culture that values innovation and continuous improvement. Join a forward-thinking team dedicated to transforming banking services and making a real impact on customer experiences. If you're ready to drive change and enhance service delivery, this opportunity is for you.

Benefits

Hybrid working arrangements

Flexible working hours

Attractive reward package

Diverse and collaborative environment

Inclusive organization with equal opportunities

Qualifications

• Strong strategic management skills to align IT services with business value streams.
• Deep understanding of SIAM and ITSM best practices for service excellence.

Responsibilities

• Maintain operational integrity of IT Enablement services.
• Manage L2 application support and collaborate with external service providers.

Skills

Strategic Management

Leadership

Communication Skills

Service Integration and Management (SIAM)

IT Service Management (ITSM)

Continuous Improvement

Data Analysis

Tools

ITSM Tools

Job description

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Senior Service Operations Manager - IT Enablement, Gloucester

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Client:

TSB Bank

Location:

Gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5bba9aa34b40

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of IT Enablement services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
• Strong strategic management skills to align IT services with business value streams.
• Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
• A deep understanding of SIAM and ITSM best practices to drive service excellence.
• A commitment to continuous improvement and the ability to drive change within TSB.
• Experience in managing IT service delivery within a SIAM framework.
• Proficiency in ITSM tools and processes, particularly those related to service integration and management.
• Understanding of IT Enablement and value streams to ensure relevant service delivery.
• Ability to analyse service performance data and metrics to inform strategic decisions.

What we offer in return
• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and myTSB benefits package, giving you more of what matters to you.
• A diverse, energising and collaborative working environment.
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
• A career that’s enriching and full of opportunities.

If this sounds right up your street, come and join our team. We make things happen!