IT Major Incident Manager - Shift Based

Graduate Career Site RYI; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Heathrow Airport is seeking an IT Major Incident Manager based at the Airport Operations Centre (APOC). You will lead the management of critical technology incidents to ensure swift recovery and minimal disruption to airport operations in a 24/7 environment.

The role requires a 24/7 shift pattern year-round, based at APOC, contributing to the resilience of Heathrow's IT backbone and supporting safe, efficient passenger journeys.

Responsibilities

• Lead the management of critical technology incidents to minimise disruption to airport operations.

Job description

As a IT Major Incident Manager at Heathrow, you will be instrumental in maintaining the airport’s IT resilience and operational stability. Operating from the Airport Operations Centre (APOC) in a 24/7 environment, you will lead the management of critical technology incidents, ensuring swift recovery and minimal disruption to airport operations. Your expertise will be vital to protecting Heathrow’s technology backbone, supporting efficient passenger journeys and the airport’s continued safe operation.
The IT Major Incident Manager (MIM) operates 24/7 and 365 days per year. The successful candidates will be required to participate in a 24/7 shift pattern and will be based in APOC at Heathrow Airport.