IT Major Incident Manager - Shift Based

Heathrow; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Heathrow is seeking an IT Major Incident Manager to safeguard the airport’s IT resilience and operational stability from the Airport Operations Centre (APOC). The role requires leading the response to critical technology incidents and coordinating rapid recovery to minimise disruption to passenger operations.

Based at Heathrow Airport, the MIM operates in a 24/7 shift pattern across the year to ensure continuous coverage and swift incident resolution in a high-demand, security-conscious

Job description

As a IT Major Incident Manager at Heathrow, you will be instrumental in maintaining the airport’s IT resilience and operational stability. Operating from the Airport Operations Centre (APOC) in a 24/7 environment, you will lead the management of critical technology incidents, ensuring swift recovery and minimal disruption to airport operations. Your expertise will be vital to protecting Heathrow’s technology backbone, supporting efficient passenger journeys and the airport’s continued safe operation.
The IT Major Incident Manager (MIM) operates 24/7 and 365 days per year. The successful candidates will be required to participate in a 24/7 shift pattern and will be based in APOC at Heathrow Airport.