IT & IS Service Delivery Leader: Strategy & Ops

Mondelez International; Crediton; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mondelēz International, including Ernest Jackson & Co Ltd, is seeking an IT Strategy & Consultancy professional to enable business units with informed technology decisions and to maintain the IS roadmap. Based in Crediton, you will partner with MDLZ teams and vendors to ensure high-quality IT services and governance, while supporting digital transformation initiatives.

The role emphasizes cross-functional collaboration, strong communication, and the ability to influence at senior levels within a

Qualifications

• Experience with IT strategy and consultancy for business units.
• Ability to build strong relationships with senior stakeholders.
• Understanding of IT governance, compliance and risk management.

Responsibilities

• Define and maintain IS roadmap aligned with business needs.
• Advise departments on technology decisions and connect them to MDLZ teams.
• Oversee IT service delivery, governance, and incident management.

Skills

IT infrastructure

Vendor management

Stakeholder engagement

Cross-functional teamwork

Customer service

Effective communication

Job description

Mondelēz International, including Ernest Jackson & Co Ltd, is seeking an IT Strategy & Consultancy professional to enable business units with informed technology decisions and to maintain the IS roadmap. Based in Crediton, you will partner with MDLZ teams and vendors to ensure high-quality IT services and governance, while supporting digital transformation initiatives.

The role emphasizes cross-functional collaboration, strong communication, and the ability to influence at senior levels within a