IT Installations Planner & Projects Lead

Howden Joinery Limited; Croxley Green; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme (12% company contribu-

25 days holiday + bank holidays

Staff Discount

Employee Assistance Programme

Reward and Recognition events

Job summary

Howdens Joinery Limited is seeking an IT Installations Planner to support planning and delivery of IT installations across 900+ depots and central sites in the UK. You will help manage network issues and service requests to keep systems running smoothly.

You will coordinate with internal teams and external engineers, drive ITIL-aligned service delivery, and identify opportunities to automate processes for efficiency. This role offers a competitive salary and growth opportunities.

Qualifications

• Experience within IT, networking, or telecommunications environments.
• Strong ability to coordinate multiple projects and stakeholders.
• Experience managing or working with third‑party suppliers/engineers.
• Good understanding of IT infrastructure, cabling and installation environments.
• Knowledge of ITIL principles and service management processes.
• Strong communication skills with the ability to work cross‑functionally.
• Confident using MS Office and management tools.
• A proactive, organised and self‑motivated approach to problem solving.

Responsibilities

• Plan and coordinate IT installation projects across 900+ depots and central sites.
• Support delivery of 100+ projects annually (new depots, relocations, and refits).
• Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met.
• Coordinating with internal stakeholders and third‑party suppliers/engineers to deliver projects on time.
• Providing technical support and guidance to engineers during installations.
• Monitoring and managing stock levels and equipment to support project delivery.
• Identifying opportunities to improve or automate processes to enhance efficiency.

Skills

IT & Networking

Tools

MS Office

Project management tools

Job description

Howdens Joinery Limited is seeking an IT Installations Planner to support planning and delivery of IT installations across 900+ depots and central sites in the UK. You will help manage network issues and service requests to keep systems running smoothly.

You will coordinate with internal teams and external engineers, drive ITIL-aligned service delivery, and identify opportunities to automate processes for efficiency. This role offers a competitive salary and growth opportunities.