Installations Planning Analyst

Howdens; Watford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Holiday entitlement

Staff discount

Employee assistance

Job summary

Howdens Joinery is seeking a proactive IT Installations Planner to support planning and delivery of IT installations across our depots and central sites in the UK. You will coordinate installations, manage networks and telephony incidents, and work with internal teams and external engineers to ensure projects are delivered on time.

Join a fast‑paced environment with opportunities to optimise processes, enhance efficiency, and contribute to uninterrupted IT services across 900+ depots and offices.

Qualifications

• Experience in IT, networking or telecommunications environments.
• Strong ability to coordinate multiple projects and stakeholders.
• Experience managing or working with third‑party suppliers/engineers.
• Good understanding of IT infrastructure, cabling and installation environments.
• Familiarity with ITIL principles and service management processes.

Responsibilities

• Plan and coordinate IT installation projects across 900+ depots and central sites.
• Support delivery of 100+ projects annually (depots, relocations, refits).
• Manage incidents and service requests for depot networks and telephony with SLA adherence.
• Coordinate with internal stakeholders and third‑party suppliers/engineers to deliver projects on time.
• Provide technical guidance to engineers during installations.
• Monitor stock levels and equipment to support project delivery.
• Identify opportunities to improve or automate processes for efficiency.

Skills

IT & networking experience

Project coordination

Vendor management

MS Office

ITIL knowledge

Communication skills

Job description

Exciting new opportunity in our Installations Planning team. You’ll support the planning and delivery of IT installations across our depots and offices, while also helping manage network issues and service requests to keep everything running smoothly.

What you’ll be doing

• Planning and coordinating IT installation projects across 900+ depots and central sites
• Supporting delivery of 100+ projects annually (new depots, relocations, and refits)
• Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met
• Coordinating with internal stakeholders and third-party suppliers/engineers to deliver projects on time
• Providing technical support and guidance to engineers during installations
• Monitoring and managing stock levels and equipment to support project delivery
• Identifying opportunities to improve or automate processes to enhance efficiency

What we need from you

• Experience within IT, networking, or telecommunications environments
• Strong ability to coordinate multiple projects and stakeholders
• Experience managing or working with third-party suppliers/engineers
• Good understanding of IT infrastructure, cabling and installation environments
• Knowledge of ITIL principles and service management processes
• Strong communication skills with the ability to work cross-functionally
• Confident using MS Office and management tools
• A proactive, organised and self-motivated approach to problem solving

What we can offer you

• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier, with over 900 depots supplying kitchens, joinery, and hardware to more than 460,000 trade professionals. With sales exceeding £2.3bn and ambitious growth plans, we’re a business that offers real opportunity.

We’re proud to be recognised as a Best Big Company to Work For, offering a fast-paced environment where you can grow your career and make an impact.

Howdens is founded on being Worthwhile for ALL concerned, and we’re committed to creating an inclusive environment for everyone. If you need any adjustments during the recruitment process, please contact [e-mail].

About Howdens

Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email [e-mail] with the job title and location, and we will be happy to help you.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.