Installations Planning Analyst

Howden Joinery Limited; Croxley Green; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme (12% company contribu-

25 days holiday + bank holidays

Staff Discount

Employee Assistance Programme

Reward and Recognition events

Job summary

Howdens Joinery Limited is seeking an IT Installations Planner to support planning and delivery of IT installations across 900+ depots and central sites in the UK. You will help manage network issues and service requests to keep systems running smoothly.

You will coordinate with internal teams and external engineers, drive ITIL-aligned service delivery, and identify opportunities to automate processes for efficiency. This role offers a competitive salary and growth opportunities.

Qualifications

• Experience within IT, networking, or telecommunications environments.
• Strong ability to coordinate multiple projects and stakeholders.
• Experience managing or working with third‑party suppliers/engineers.
• Good understanding of IT infrastructure, cabling and installation environments.
• Knowledge of ITIL principles and service management processes.
• Strong communication skills with the ability to work cross‑functionally.
• Confident using MS Office and management tools.
• A proactive, organised and self‑motivated approach to problem solving.

Responsibilities

• Plan and coordinate IT installation projects across 900+ depots and central sites.
• Support delivery of 100+ projects annually (new depots, relocations, and refits).
• Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met.
• Coordinating with internal stakeholders and third‑party suppliers/engineers to deliver projects on time.
• Providing technical support and guidance to engineers during installations.
• Monitoring and managing stock levels and equipment to support project delivery.
• Identifying opportunities to improve or automate processes to enhance efficiency.

Skills

IT & Networking

Tools

MS Office

Project management tools

Job description

Exciting new opportunity in our Installations Planning team. You’ll support the planning and delivery of IT installations across our depots and offices, while also helping manage network issues and service requests to keep everything running smoothly.

What you’ll be doing

• Planning and coordinating IT installation projects across 900+ depots and central sites
• Supporting delivery of 100+ projects annually (new depots, relocations, and refits)
• Managing incidents and service requests for depot networks and telephony, ensuring SLAs are met
• Coordinating with internal stakeholders and third‑party suppliers/engineers to deliver projects on time
• Providing technical support and guidance to engineers during installations
• Monitoring and managing stock levels and equipment to support project delivery
• Identifying opportunities to improve or automate processes to enhance efficiency

What we need from you

• Experience within IT, networking, or telecommunications environments
• Strong ability to coordinate multiple projects and stakeholders
• Experience managing or working with third‑party suppliers/engineers
• Good understanding of IT infrastructure, cabling and installation environments
• Knowledge of ITIL principles and service management processes
• Strong communication skills with the ability to work cross‑functionally
• Confident using MS Office and management tools
• A proactive, organised and self‑motivated approach to problem solving

What we can offer you

• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

We will do everything we can to support you during your application.

Howdens is founded on being Worthwhile for ALL concerned, and we’re committed to creating an inclusive environment for everyone.

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier, with over 900 depots supplying kitchens, joinery, and hardware to more than 460,000 trade professionals. With sales exceeding £2.3bn and ambitious growth plans, we’re a business that offers real opportunity. We’re proud to be recognised as a Best Big Company to Work For, offering a fast-paced environment where you can grow your career and make an impact.

Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast‑paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email [e-mail] with the job title and location, and we will be happy to help you.

Howdens is the UK’s number one specialist kitchen supplier, trusted by the trade since 1995. From just 14 depots when we started, we’ve grown to nearly 950 across the UK and Europe, and we’re still growing. At Howdens, our people are at the heart of everything we do. Whether in our depots, manufacturing sites, or support teams, everyone plays a vital role in helping us grow, innovate, and make a difference. We work exclusively with trade professionals, giving them the products, service, and support they need to deliver kitchens fitted to the highest standard. By building strong partnerships with local tradespeople, we help them exceed their customers’ expectations, and in turn, we all succeed together. Our success is built on a simple but powerful model: locally empowered depot teams backed by a world‑class supply chain. This means we can keep products in stock, provide exceptional service, and deliver real value to our customers every day.