IT Infrastructure Support Lead (Tier 1–2) – EMEA

Brenntag; Leeds; On-site; GBP 40,000 - 56,000; Full time

Job summary

Brenntag seeks an IT Infra Run professional in Leeds to oversee Tier1/2 support across the EMEA North Cluster, ensuring the IT infrastructure runs in line with expectations. The role focuses on delivering user-centric support and maintaining alignment with global standards.

You will act as a technical escalation point and collaborate with cross-cluster IT teams to ensure effective deployment, issue resolution, and adherence to ITIL-guided processes.

Qualifications

• Operational level responsibilities for IT Infra Run in EMEA, North Cluster.

Responsibilities

• First line of Support - User Focused; Second line of Support - User and Infrastructure Focused.
• Ensure proper support organization meeting SLA and target metrics.
• Meet implemented SLAs following guidance from the ITSM organization.
• Adhere to ITIL standards and best practices from the ITSM organization.
• Develop & maintain business relationships with stakeholders to ensure IT Infra Run performance meets expectations.
• Collaborate with IT Infra team members of other clusters for best practice sharing.
• Work with other IT Teams for proper support within EMEA, North Cluster, asset deployment and SOP.
• Act as a technical escalation point and contact within EMEA, North Cluster.

Job description

Brenntag seeks an IT Infra Run professional in Leeds to oversee Tier1/2 support across the EMEA North Cluster, ensuring the IT infrastructure runs in line with expectations. The role focuses on delivering user-centric support and maintaining alignment with global standards.

You will act as a technical escalation point and collaborate with cross-cluster IT teams to ensure effective deployment, issue resolution, and adherence to ITIL-guided processes.