Information Technology Operations Engineer

Corecom Consulting; Leeds; On-site; GBP 32,000 - 45,000; Full time

Job summary

Corecom Consulting is seeking an IT/Technical Operations Engineer in Leeds to join a growing, technically focused team. The role supports end-user devices, cloud infrastructure and security initiatives, with opportunity to broaden exposure across AWS, Linux, automation and ops processes.

The successful candidate will be hands-on, organized and able to manage multiple requests while delivering effective resolutions for colleagues in Leeds, London and remote locations.

Qualifications

• 1–3 years' experience in IT Support, Infrastructure Support or Technical Operations.
• Ability to own issues from initial request to resolution.
• Good communication with both technical and non-technical users.

Responsibilities

• Provide hands-on technical support across macOS and Linux environments.
• Assist onboarding and offboarding, including devices, accounts and access.
• Configure laptops, peripherals and end-user technology.
• Support AWS administration, monitoring and access management.
• Troubleshoot VPN, connectivity and networking issues.
• Assist MDM, endpoint security, permissions and licences.
• Create clear technical documentation and internal guides.
• Collaborate with teams to identify automation and process improvements.
• Participate in wider infrastructure and security initiatives.

Skills

macOS

Linux

AWS

MDM

VPNs

Networking

Access Management

Endpoint Security

Bash

Python

Infrastructure Automation

Job description

We’re working with a growing, highly technical business within the sports technology and data space that is looking to add an IT / Technical Operations Engineer to its Leeds team.

This is a great opportunity for someone early in their IT career who already has solid hands-on support experience but wants to broaden their exposure across AWS, Linux, infrastructure, security and automation.

The Role

You’ll become a key point of contact for employees across Leeds, London and remote locations, supporting everything from day-to-day technical issues and device provisioning through to access management, cloud infrastructure and operational improvements.

It’s a varied environment, so organisation and prioritisation are particularly important. We’re looking for someone who takes a structured, methodical approach to support – able to assess urgency and business impact, manage multiple requests effectively and see issues through to resolution rather than jumping reactively between tasks.

You’ll be involved in:

• Providing hands-on technical support across macOS and Linux environments
• Managing onboarding and offboarding, including devices, accounts and access
• Configuring laptops, peripherals and end-user technology
• Supporting AWS administration, monitoring and access management
• Troubleshooting VPN, connectivity and networking issues
• Supporting MDM, endpoint security, permissions and licences
• Creating clear technical documentation and internal guides
• Working with technical teams to identify opportunities for automation and process improvement
• Getting involved in wider infrastructure and security initiative

What We’re Looking For

Ideally, you’ll have around 1–3 years’ experience within IT Support, Infrastructure Support or Technical Operations and be comfortable taking ownership of issues from initial request through to resolution.

Alongside the technical fundamentals, we’re particularly interested in people who are organised, dependable and comfortable prioritising competing workloads. You should be able to communicate clearly with both technical and non-technical users and bring structure to a busy support environment.

Experience across the following would be beneficial:

macOS | Linux | AWS | MDM | VPNs | Networking | Access Management | Endpoint Security | Bash | Python | Infrastructure Automation

You don't need to be an expert across everything – there's plenty of opportunity to develop into the wider cloud, infrastructure and automation pieces.

Why Consider It?

You’ll join a small, engineering-led environment and work alongside software engineers, quantitative researchers and data specialists, giving you exposure well beyond a traditional support desk.

There’s genuine scope to improve how things are done, automate repetitive processes and progressively broaden your experience across cloud, infrastructure and security, while remaining hands-on with users and technology.