IT Infrastructure Support Engineer - Tier 1/2 (EMEA North)
Airbus
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Job summary
Brenntag is seeking an IT Infrastructure Support Engineer Tier 1 and 2 to provide comprehensive IT support for the EMEA North Cluster. You will handle the Service Desk, Site Support and Network Run activities, ensuring incidents meet SLAs and ITIL standards while collaborating with regional and global IT teams.
The role requires 2+ years in IT service desk or related environments, strong Windows 10/11 and M365 expertise, AD/Entra ID, and ServiceNow experience.
Qualifications
- Minimum 2 years' experience in IT Service Desk, Desktop/ Site Support or similar environment.
- Good working knowledge of Windows 10/11, M365, AD/Entra ID.
- Experience troubleshooting end-user hardware, apps, and connectivity issues.
- Experience with ITIL and ITSM processes.
Responsibilities
- Deliver Tier 1 and Tier 2 IT support across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities.
- Ensure incidents and service requests are progressed within SLAs and ITIL guidelines.
- Escalate to specialist teams and communicate effectively with end users and IT teams.
- Create and maintain technical documentation, SOPs and knowledge articles.
- Provide onsite IT support across North Cluster locations when required.
Skills
Education
Tools
Job description
Brenntag is seeking an IT Infrastructure Support Engineer Tier 1 and 2 to provide comprehensive IT support for the EMEA North Cluster. You will handle the Service Desk, Site Support and Network Run activities, ensuring incidents meet SLAs and ITIL standards while collaborating with regional and global IT teams.
The role requires 2+ years in IT service desk or related environments, strong Windows 10/11 and M365 expertise, AD/Entra ID, and ServiceNow experience.
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