Professional IT Support

Brenntag; Leeds; On-site; GBP 40,000 - 56,000; Full time

Job summary

Brenntag seeks an IT Infra Run professional in Leeds to oversee Tier1/2 support across the EMEA North Cluster, ensuring the IT infrastructure runs in line with expectations. The role focuses on delivering user-centric support and maintaining alignment with global standards.

You will act as a technical escalation point and collaborate with cross-cluster IT teams to ensure effective deployment, issue resolution, and adherence to ITIL-guided processes.

Qualifications

• Operational level responsibilities for IT Infra Run in EMEA, North Cluster.

Responsibilities

• First line of Support - User Focused; Second line of Support - User and Infrastructure Focused.
• Ensure proper support organization meeting SLA and target metrics.
• Meet implemented SLAs following guidance from the ITSM organization.
• Adhere to ITIL standards and best practices from the ITSM organization.
• Develop & maintain business relationships with stakeholders to ensure IT Infra Run performance meets expectations.
• Collaborate with IT Infra team members of other clusters for best practice sharing.
• Work with other IT Teams for proper support within EMEA, North Cluster, asset deployment and SOP.
• Act as a technical escalation point and contact within EMEA, North Cluster.

Job description

• The role of the IT Infra Run, Tier 1&2 is to ensure IT Infra Run (which includes Service Desk, Site Support and Network Run) performance is in line with expectations.
• The person will be responsible at an operational level, for providing a workable organization and structure within EMEA , North Cluster .
• Ensure alignment between the clusters a s well as to global standards
• R esponsible and accountable for Tier 1&2 responsibilities , namely:
• First line of Support- User Focus ed
• Second line of Support - User and Infrastructure Focused
• Ensure proper support organization meeting SLA and target metrics
• Meet the i mplement ed SLA s following the guidance from the ITSM organization
• Adher e to Information Technology Infrastructure Library (ITIL) standards and best practices following the guidance from the ITSM organization
• Develop & maintain business relationships with stakeholders to ensure IT Infra Run performance is in line with expectations
• Work together with IT Infra team members of other clusters , for best practice sharing and collaboration
• Work together with other IT Teams for proper support within EMEA , North Cluster , assets deployment and SOP
• Act as a technical escalation point
• Acts as the point of contact for IT Infra Run within EMEA , North Cluster
• Responsi ble for the quality and delivery of technology support services
• Escalate when /where needed ; Ensure c ommunicat ion succinctly to end users and across teams
• Brenntag TA Team