IT Infrastructure Support Engineer

Jas Gujral; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global organization in Greater London is seeking an IT Infrastructure Engineer with 5+ years of experience. The role requires strong communication in both English and Japanese and involves providing 2nd/3rd line support for IT infrastructure inquiries. You will work on user support during system deployments and coordinate IT projects across offices. Candidates should possess technical skills in service management, basic networking, and user-facing support. Salary ranges from £35K to £45K, reflecting the competitive market for this critical position.

Qualifications

• 5 years experience in IT infrastructure support.
• Experience in 2nd and 3rd line support.
• Strong communication skills in both English and Japanese.

Responsibilities

• Provide user support during system deployment.
• Act as 2nd/3rd line support for IT inquiries.
• Manage incidents using ticketing systems.

Skills

IT Service management operations

Basic network knowledge

Basic operating system knowledge

Basic Microsoft Office 365 knowledge

Second line technical support

Interpersonal communication skills

Problem-solving skills

User-facing support skills

Proficient in English & Japanese

Tools

ServiceNow

Microsoft Windows

Windows Server

Microsoft 365

Cisco/Fortinet

Job description

IT Infrastructure Engineer

Our Client is a Global organisation with offices in the City of London.

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

IT Infrastructure Engineer

• IT Infrastructure related project

• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)

• Provide support to end users during system deployment/migration (User manual, user training)

• Global User Support

• Act as 2nd / 3rd line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge:

Technical

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill

• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking).
• User facing support skills
• Self-motivated and an innovative mindset

Experience:

• 3 to 5+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
• Cisco/Fortinet
• Project management experience preferred.

The salary for this position will be in the range £35K - £45K.

The Client is based in the City of London.

Do send your CV to us in Word format along with your salary and notice period.