Bilingual IT Infrastructure Engineer (EN/JP) - 2nd/3rd Line

Jas Gujral; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global organization in Greater London is seeking an IT Infrastructure Engineer with 5+ years of experience. The role requires strong communication in both English and Japanese and involves providing 2nd/3rd line support for IT infrastructure inquiries. You will work on user support during system deployments and coordinate IT projects across offices. Candidates should possess technical skills in service management, basic networking, and user-facing support. Salary ranges from £35K to £45K, reflecting the competitive market for this critical position.

Qualifications

• 5 years experience in IT infrastructure support.
• Experience in 2nd and 3rd line support.
• Strong communication skills in both English and Japanese.

Responsibilities

• Provide user support during system deployment.
• Act as 2nd/3rd line support for IT inquiries.
• Manage incidents using ticketing systems.

Skills

IT Service management operations

Basic network knowledge

Basic operating system knowledge

Basic Microsoft Office 365 knowledge

Second line technical support

Interpersonal communication skills

Problem-solving skills

User-facing support skills

Proficient in English & Japanese

Tools

ServiceNow

Microsoft Windows

Windows Server

Microsoft 365

Cisco/Fortinet

Job description

A global organization in Greater London is seeking an IT Infrastructure Engineer with 5+ years of experience. The role requires strong communication in both English and Japanese and involves providing 2nd/3rd line support for IT infrastructure inquiries. You will work on user support during system deployments and coordinate IT projects across offices. Candidates should possess technical skills in service management, basic networking, and user-facing support. Salary ranges from £35K to £45K, reflecting the competitive market for this critical position.