IT Infrastructure Manager

JR United Kingdom; Woking; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK seeks an experienced IT Infrastructure Manager to oversee and enhance its IT systems. The ideal candidate will have a strong background in infrastructure management, strategic planning, and technical support, with industry qualifications like MCSE and ITIL. This pivotal role involves ensuring compliance, availability, and the effective leveraging of technology for business performance improvement.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience in SME environment with 1000+ users.
• Industry relevant qualifications such as MCSE.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Ensure infrastructure availability and support.

Skills

Problem-Solving

Troubleshooting

Technical Support

Education

MCSE

ITIL Qualifications

Tools

Microsoft Exchange

SQL

Windows Servers

Sophos

Arcserve

Cloud Solutions

Forcepoint

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems, including but not limited to Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc., and that all systems are maintained, supported, and compliant with security certifications. Experience in a similar-sized environment with circa 1000+ users is required.

Responsibilities:

1. Develop and implement a strategic plan for developing IT infrastructure that meets business needs and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal and external resources for quick and timely resolution.
4. Provide technical and design support for business-specific solutions, ensuring standards for service and compliance are adhered to.
5. Ensure infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage and Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience needed:

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting abilities
• ISO27001:2022 experience
• Windows server cloud migrations

This job posting is active and accepting applications.