IT Infrastructure Manager

JR United Kingdom; Southampton; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company in Southampton is looking for an IT Infrastructure Manager to oversee its IT systems and ensure optimal performance. Responsibilities include developing strategic infrastructure plans, providing 3rd line support, and maintaining compliance with security standards. Ideal candidates will have significant experience in IT management within an SME environment and relevant industry qualifications.

Qualifications

• Minimum 5 years' experience in similar roles.
• Experience working in an SME environment.
• Outstanding problem-solving and troubleshooting abilities.

Responsibilities

• Develop and implement a strategic plan for IT infrastructure.
• Provide 3rd line support for infrastructure-related issues.
• Manage compliance with security certifications.

Skills

Problem-solving

Troubleshooting

Technical expertise

Education

ITIL qualifications

MCSE

Tools

Windows Server

Microsoft Exchange

SQL

Arcserve

Sophos

Job description

As the IT Infrastructure Manager, you are responsible for ensuring the smooth operation of the company's IT infrastructure and systems. This includes, but is not limited to, Windows Servers, Active Directory, Entra, Networks, and Firewalls.

You will support the infrastructure architecture by providing technical expertise, applying design principles and methodologies to ensure cost-effective and optimal use of resources and technology. You will evaluate and design solutions as required for business and customer requirements and help develop the strategic direction. You will ensure that our infrastructure is implemented securely, following guidance from NIST, NCSC, CIS, etc. You will ensure all systems are maintained, supported, and compliant with our security certifications. Candidates should have experience in a similar-sized environment with circa 1000+ users.

Responsibilities

1. Develop and implement a strategic plan for developing IT infrastructure, ensuring it meets the needs of our business and aligns with the wider business strategy.
2. Identify opportunities for leveraging technology to improve business processes and performance.
3. Provide 3rd line support for all infrastructure-related issues, managing internal/external resources for quick and timely resolution.
4. Provide technical and design support for the provision of business-specific solutions, ensuring standards for service and compliance are adhered to.
5. Responsible for infrastructure availability and support, including but not limited to:

• Servers and operating systems
• Messaging - Microsoft Exchange, Exchange Online, Mail Filtering
• Telephony and unified communications
• Networking (LAN, WAN, WLAN, Firewalls)
• Anti-Virus - Sophos
• Backups - Arcserve
• Database - SQL
• Printing
• File Storage, Directory management
• Web filtering - Forcepoint
• Service monitoring - PTRG
• Office 365
• Microsoft Entra
• Cloud migrations

Experience Needed

• Minimum 5 years' experience in similar roles
• Experience working in an SME environment with circa 1000+ users
• Experience working with and/or ITIL qualifications
• Industry-relevant qualifications such as MCSE
• Outstanding problem-solving and troubleshooting abilities
• ISO27001:2022 experience
• Windows server cloud migrations

This job posting is active and accepting applications.