IT & Infrastructure Lead (Networks, Servers & M365)

Spt Labtech; Cambourne; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Generous pension

Annual discretionary bonus

Job summary

SPT Labtech is seeking a hands-on IT Manager to build, run and maintain our networks, servers and Microsoft 365 environment. You will mentor a small support team and set technical standards for our infrastructure.

Reporting to the IT Director, you will own the day-to-day IT operations, security posture, and asset management while coordinating with teams across sites. A strong network and M365 focus is essential.

Qualifications

• Hands-on IT manager with leadership experience overseeing small teams.
• Experience maintaining networks, servers and Microsoft 365 environments.
• Proven ability to manage a service desk and SLA adherence.
• Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs, VPNs.

Responsibilities

• Set team standards, SLAs and escalation protocols; act as the first escalation point for the operations team.
• Report performance metrics to the IT Director; monitor queue metrics, SLA adherence, and capacity.
• Own helpdesk queue management and ticket triage to ensure timely resolutions.
• Oversee asset management and user lifecycle workflows; administer M365 daily.
• Oversee procurement of hardware; maintain IT documentation (SOPs, FAQs).
• Provide hands-on networking support and troubleshoot connectivity issues.
• Support server/infrastructure maintenance with Cyber Security Engineer; knowledge transfer.
• Own day-to-day security operations: MFA, endpoint compliance, phishing simulations.
• Maintain user access and permissions across systems; enforce least privilege.
• Mentor and develop a small team through regular 1:1s.

Skills

Mentoring IT staff

Service management

Stakeholder communication

Self-directed work

Multi-site / cross time zone

Networking fundamentals

Windows Server administration

Microsoft 365 administration

User lifecycle & access management

Documentation & SOPs

Tools

Intune

MDM platforms

Job description

SPT Labtech is seeking a hands-on IT Manager to build, run and maintain our networks, servers and Microsoft 365 environment. You will mentor a small support team and set technical standards for our infrastructure.

Reporting to the IT Director, you will own the day-to-day IT operations, security posture, and asset management while coordinating with teams across sites. A strong network and M365 focus is essential.