IT Infrastructure Engineer - Hands-On & Impactful

Adria Solutions Ltd; Oxford; On-site; GBP 38,000 - 52,000; Full time

Job summary

Adria Solutions Ltd in Oxford is seeking an enthusiastic IT Infrastructure Support Engineer to join a growing IT team. This hands‑on role combines first/second‑line IT support with ongoing infrastructure administration in a fast‑paced, tech‑driven environment.

You will support Microsoft 365, Azure AD, Active Directory and networking, help secure and maintain systems, deploy devices for new starters, and contribute to documentation and automation as the business expands.

Qualifications

• Experience in IT Support or IT Infrastructure Support.
• Experience with Microsoft 365, Azure AD and Active Directory.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
• Experience with Windows desktop environments and IT infrastructure.
• Strong troubleshooting and communication skills.
• Ability to prioritise workloads and manage multiple requests.
• Experience using IT helpdesk or ticketing systems.
• Experience with Google Workspace and VMware.
• Knowledge of backup and security practices.

Responsibilities

• Provide first and second-line IT support to users across the business.
• Manage, prioritise and resolve IT tickets, escalating where appropriate.
• Configure and deploy laptops, desktops and mobile devices for new starters.
• Manage onboarding and offboarding processes, including user accounts.
• Maintain and support core IT infrastructure, including servers and networks.
• Administer user accounts across Microsoft 365, Entra ID (Azure AD), Active Directory and Google Workspace.
• Monitor and troubleshoot networking issues including VPN, DNS, DHCP and VLANs.
• Maintain IT asset registers and documentation.
• Support backups, security updates and system maintenance.
• Help improve IT processes, documentation and day‑to‑day operational efficiency.

Skills

IT support

Troubleshooting

Customer service

Networking fundamentals

Problem solving

Communication

Time management

Ticketing systems

Documentation

Security best practices

Tools

Microsoft 365

Azure AD / Entra ID

Active Directory

Google Workspace

VMware

Veeam Backup & Replication

PowerShell scripting

Dell PowerEdge

Job description

Adria Solutions Ltd in Oxford is seeking an enthusiastic IT Infrastructure Support Engineer to join a growing IT team. This hands‑on role combines first/second‑line IT support with ongoing infrastructure administration in a fast‑paced, tech‑driven environment.

You will support Microsoft 365, Azure AD, Active Directory and networking, help secure and maintain systems, deploy devices for new starters, and contribute to documentation and automation as the business expands.